Find reviews that mention:
2.0
Pros:Never know. HaD to cancel due to covid 19 banCons:no freaking covid 19Reviewed Aug 25 2020
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4.4
Cons:The pickup took way to long. I saw another company process 4 customers while I was getting my car. The drop off was easy, however my return didn't get processed so I started getting charged for additional days after I turned my car in.Reviewed Jul 21 2020
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2.0
Pros:NOTHING!Cons:I am furious.... I rented a car and never received a confirmation email nor was there a reservation when I got to the airport. AND they didn't have any available cars. I had to rent a car from Alamo for $200+ and it took so long that I still missed my business meeting. I will literally never use kayak again.Reviewed Mar 12 2020
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2.8
Pros:NothingCons:I lost money on this deal. The rental car company did not acknowledge the 65 dollars that I paid online with kayak and no one is retuning that amount to men they charged me separately for the whole thing. Feel cheatedReviewed Nov 5 2019
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3.6
Pros:No, the staff was not super helpful. We waited at least 40 minutes for a car after reserving one. They had a car available that was a step up for an upgrade and in my opinion, they should have offered it to us for the same price since they didn't have a car for us. Dropping our car off was very quick.Cons:Complimentary upgrade since they had no car for us.Reviewed Oct 15 2019
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4.4
Pros:Staff was very nice and helpfulCons:Cleanliness of vehicalReviewed Oct 6 2019
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6.8
Pros:The car was in good condition, was clean, and drove well. The drop off went very smoothly and the shuttle was quick.Cons:The pick up location was understaffed and it took too long to get our car. The person who was on duty was working very hard but had no help. Not an ideal setup.Reviewed Sep 5 2019
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8.4
Pros:Excellent value. Friendly staff.Cons:Check-in took forever. Clerk seemed unfamiliar with the process. Don't let them charge you $15/day for an additional driver. You can get it for no charge if you are a AAA member, but it should be free anyway for a spouse!Reviewed Apr 24 2019
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6.8
Pros:The friendliness of the staff. They were presented with a failing that was out of their control, and they did their best to resolve the situation.Cons:My vehicle wasn't available when I arrived, on time, to pick it up. I wasn't a walk-up. I reserved this rental well in advance. I wasn't the only one waiting, either. I ended up waiting for nearly an hour (we were told it would take 15 minutes) before my partner and I walked up to the counter to complain. The staff was friendly and did their best to resolve the situation. Not long after complaining, we were on our way, but not before the delay forced us to miss an appointment and change other travel plans. Despite the professionalism of the staff, I'm not sure I'd rent from Thrifty again. I suspect that this incident is the result of an overbooking practice. When I book a vehicle in advance, I expect it to be there when I arrive. I've never had this issue with any other rental car company.Reviewed Oct 28 2018
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8.0
Pros:Very nice car. Staff was helpfulCons:NothingReviewed Oct 23 2018
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8.4
Drop offPros:Very efficient and friendly. On our way quicklyReviewed Jul 10 2018
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2.0
Cons:Drove to MDW and waited for more than 4 hours but they didn't have our car! Never using Thrifty again!Reviewed Jul 10 2018
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