Pros: The service was good for pick up and drop off
Cons: The car needed to have a oil change before it was rented. It wasn’t washed or cleaned and the radio kept acting up
Cons: The car was not very clean.
Pros: Drop off was fine. Pick up was not friendly and helpful at all.
Cons: Would really have been better if the staff could replace the assigned vehicle for valid reasons.
Pros: Great SUV, quick pick-up and drop-off process.
Cons: Start counting time when the car exits the lot, not when the contract is signed
Cons: Had to wait over 2 hours to get a car. The SUV i rented was not available and i had to downgrade to a compact, but was charged the price of an SUV.
Pros: Car was nice.
Cons: They charged me for gas after dropping off the vehicle despite the fact that I topped the tank off less than three miles from their location. I was charged 15 dollars. This is a predatory business practice that I have little doubt they are doing to other customers. Will never rent from them again.
Pros: I was upgraded at no extra cost. Drop off in Savannah is right at the terminal. That was wonderful
Cons: It was perfect.
Pros: Nothing
Cons: Checkout at BWI was horrible. Only 1 agent was reviewing contracts at the exit gate and I had to wait almost an hour to leave the lot. Also when I returned my rental to the airport in Hanover on time according to the reservation I originally made no agent was on duty when I arrived. However there was a Key Drop box at the counter. I placed my rental car key in the drop box. I just reviewed my American Express statement and I was charged $166.15 instead of the one-day rental reservation cost of $71.34. Budget is no bargain and is definitely not a good deal for a "Budget" reservation.
Pros: Slow process picking it up but employee was trying. No help and several customers. He was doing all he could do but I had been traveling for an entire day so was tired and anxiuos to get going.
Cons: The car was awful. Handled poorly and really felt unsafe on the highway.
Pros: The car itself was clean and in great condition. The price was good and drop off was easy.
Cons: The pick up could have gone a lot better. I'm checking in at 5pm on a Saturday evening. Every counter in the rental pick up has no lines. Budget had two people at the counter, but the line is 15 people deep. It took over 30 minutes to the front of the line to get my car. I feel like the confirmation part should give Budget an idea of who is coming in to get cars and nobody wants to wait that long.
Pros: The woman that we rented the car from was wonderful - really kind and helpful and the drop off experience was really easy and convenient.