Reviews for Budget in Palm Springs
- All reviews 100%
Based on 69 reviews
Apr 25 2017
Pros: Customer service, value and convenience were all excellent! Pick up/Drop off took no time at all and the exact SUV size was ready & waiting.
Cons: There was a previous drivers trash inside the console. Just an oversight, I'm sure, but still icky.
Apr 10 2017
Pros: No issues. Went smoothly and as expected.
Apr 5 2017
Cons: The line was so horrible we cancelled the reservation and switched to Alamo
Apr 4 2017
Worst experience of the year
Pros: I did not like anything
Cons: I was turned away at the counter as I stood there in an airport with my children. The reason, the very rude woman claimed she couldn't read my card. It is worn, that is true, but you can see it and it scans. There was no customer service. I had a reservation. They were HORRIBLE.
Mar 27 2017
Ignored our complaint that GPS did not work
Pros: Car was OK
Cons: After first day the GPS system, for which we paid a surcharge, stopped working. When I returned the car I asked that the charge be removed from our bill. The clerk at LAX tried for 10 minutes to get the GPS to work and could not. I finally said, "See, that's what the problem is." She said since she couldn't get it to work she couldn't give us a credit. Budget just lost a customer.
Mar 21 2017
Pros: Drop off was painless!
Cons: We waited in line at the Palm Springs Airport rental car terminal for 2.5 hours to rent the car. Budget and Avis shared the same line. There had to have been more than one hundred people waiting in line. I reserved a luxury car (Lincoln or similar) they tried to give me a Chrysler 300 which is not even in the same class as a Lincoln. We were offered a Cadillac for $10 more a day. With the 2.5 hour wait we should have gotten that upgrade for free. Frustrating.
Mar 16 2017
Great car located at the terminal
Pros: - Cars were located at the terminal. No shuttles! - Car was in great shape and was excellent with a lot of deluxe features - Friendly staff at the counter - Would most definitely book with them again in Palm Springs.
Cons: - Though staff was nice, they were a bit disorganized and it took FOREVER to get the rental car. - They didn't offer any information about where to gas up before returning to the airport. There aren't many opportunities right around the airport. It would have been helpful if they gave you tips about this.
Mar 13 2017
Horrible pick up expereince in Palm Springs
Cons: The wait time in line was over 30 minutes which is to be expected if you have snagged a good rate....just like everyone else. The counter time for me was ridiculously long. At one point the desk agent just left, another 10 minute wait, while she identified which car we would have. She completed the transaction cheerfully and then told us to wait by a pillar to get the keys. WHAT? I have a car but no keys? We waited politely for a few minutes and then approached another agent asking what was going on and she essentially said it wasn't her problem, go back to the agent who had sent us to the pillar, who then sent us back to the pillar to wait, impatiently at that point. We repeated this until finally the second agent said there had been a mistake with the placement of the keys and she got us a new car, with keys this time.
Mar 13 2017
Cons: No car available at scheduled time Agent at counter irritable and tried to put me in a minivan when that was not at all what I reserved Another agent upgraded the client next to me to a BMW instead of making them wait - mine did. It Then overcharged for "prefueling" and was annoyed when I brought that to his attention Car was not clean- windshield dirty
Feb 7 2017
Pros: Great service!
Feb 6 2017
Cons: When booking this car, I imported airport codes for both the pick-up and drop-off locations for the car. Apparently, when booking with a third party website (like Kayak) you'll just automatically switch the locations for pick-up and drop-off to local rental locations based on price. At pick-up at the Ontario airport, I was alerted that my car was at a Budget 3.5 miles away and we had to go back to the airport and take a cab to the location. At drop-off (when I was in a hurry to catch a flight) I was alerted they could not receive the car because the drop-off was at a Budget 4 miles away. They said they could drive it over there for a $300 fee. Instead I had to rush the car over to the location and take an Uber back to the airport and barely made my flight. They whole situation was extremely stressful and beyond annoying. I will not be booking with you again. If a customer enters AIRPORT CODES for pick-up and drop-off they should clearly be solidified as the only possible place for pick-up and drop-off.
Jan 11 2017
Pros: Car was excellent, returning the car was smooth.
Cons: Very long line to get the rental paperwork completed
Dec 5 2016
Overall a happy experience.
Pros: Fast turnaround at Palm Springs Airport but I had the expedited check out. Otherwise, line was long and they were busy. But service was good, car was excellent and I found PSP very easy to get in and out. I would rent here again.
Cons: I found the price high but could have been Palm Springs location.
Nov 27 2016
Cons: Your rate was excessive.
Nov 2 2016
Return agent stole from me
Cons: Return agent stole from me
Oct 26 2016
Cons: Long line at pickup time. Counter understaffed.
Oct 17 2016
Pros: Great service, great car, great ability to drop off...Very easy to pick up and return.
Cons: I would like to have a final bill that deducted the gas I paid for and know it was properly deducted. I gave receipts with my return keys. I have not received anything, ie, an email with final bill. Please follow up on this.
Oct 1 2016
Not a great price not a great car
Pros: Charge port for phone
Cons: Car had stains everywhere and had transmission issue also scratched all over the outside
Aug 22 2016
Pros: Staff inside at Palm Springs Airport
Cons: Staff outside at palm springs
Aug 20 2016
$12 taxi ride to pick up car
Pros: 60% cheaper than the airport
Cons: $12 taxi ride to pick it up.
Aug 12 2016
Pros: After a very long day of travel I was greeted with a great smile!! Easy rental with little paperwork
Aug 7 2016
Kayak is A Nightmare to Rent From
Pros: Absolutely nothing! It was a nightmare from beginning to end. I will be happy to tell you all about it.
Cons: The rudeness, the lies, the filthy office, the lack of assistance, the list goes on and on.
Jul 19 2016
Excellent and friendly customer service!
Pros: I actually rented a car at a location away from the airport, but staff at the airport helped us get a car on-site and got us a great rate on a larger vehicle.
Jun 29 2016
The car rental location was closed when we arrived
Cons: We did not get the car as location was closed. We had to get another ride back to the airport from this 'Off-Site' 3rd party car rental place ...not actually an official Budget rental site. We had to go through the rental process from start to finish at the airport. Luckily we were able to get the car we wanted as a 'walkup' to the counter!! I will never book through Kayak again
Jun 21 2016
Pros: Quick easy and close to airport
May 4 2016
Pros: The paperwork was reasonably fast
Cons: I thought everything was satisfactory and went smooth. I would recomend service
May 4 2016
Pros: Me encanto que la Hajencia esta en la misma locacion que el aeropuerto. Execente personal. Muy bien trabajo.
Apr 16 2016
Pros: I haven't dropped it off yet
Apr 14 2016
Pros: The gas mileage.
Cons: The seats were uncomfortable.
Feb 15 2016
Pros: quick drop-off, friendly staff
Cons: very long lines, too few agents inside to process rentals
Feb 14 2016
Pros: I broke my foot a few days before my arrival so getting around was difficult and your staff went above and beyond to make my experience so easy! Thank you for that! I also got a brand new car. How bad can that be?
Cons: The only thing I didn't like was there was no owners manual in the car. I had no idea if I was driving with my brights on.
Dec 17 2015
Car was fine, but it cost a fortune
Pros: The car was in good condition. Pickup & dropoff were simple and straightforward.
Cons: I was sold an upgrade with some very ambiguous wording that effectively tripled the base cost of the vehicle. Insurance was twice as much again. A $66 rental ended up costing over $350. Customer service has so far been totally unreceptive to my complaints.
Nov 21 2015
Pros: The fun drive, customer service and the value of the rented car.
Cons: The waiting.
Nov 4 2015
Very good experience!
Pros: Agent at both Palm Springs was wonderful!