Reviews for Budget in Palm Springs
- All reviews 100%
Feb 7 2017
Pros: Great service!
Feb 6 2017
Cons: When booking this car, I imported airport codes for both the pick-up and drop-off locations for the car. Apparently, when booking with a third party website (like Kayak) you'll just automatically switch the locations for pick-up and drop-off to local rental locations based on price. At pick-up at the Ontario airport, I was alerted that my car was at a Budget 3.5 miles away and we had to go back to the airport and take a cab to the location. At drop-off (when I was in a hurry to catch a flight) I was alerted they could not receive the car because the drop-off was at a Budget 4 miles away. They said they could drive it over there for a $300 fee. Instead I had to rush the car over to the location and take an Uber back to the airport and barely made my flight. They whole situation was extremely stressful and beyond annoying. I will not be booking with you again. If a customer enters AIRPORT CODES for pick-up and drop-off they should clearly be solidified as the only possible place for pick-up and drop-off.
Jan 11 2017
Pros: Car was excellent, returning the car was smooth.
Cons: Very long line to get the rental paperwork completed
Dec 5 2016
Overall a happy experience.
Pros: Fast turnaround at Palm Springs Airport but I had the expedited check out. Otherwise, line was long and they were busy. But service was good, car was excellent and I found PSP very easy to get in and out. I would rent here again.
Cons: I found the price high but could have been Palm Springs location.