Reviews for Budget in St. Augustine
- All reviews 100%
Based on 32 reviews
Sep 9 2017
Cons: Charged for full tank of gas when I could have refilled. Person at Budget counter said Orlando would have been out of gas which was not true. Therefore my rental cost nearly doubled as charges $31.00 usd for gasoline and tank was still half full.
Aug 29 2017
Very friendly and helpful agent
Pros: Ram (Raj) does a good job
Cons: More obvious key drop.
Aug 22 2017
Mar 26 2017
Pros: Attendant was polite ,professional and pleasant . He appreciated our sense of humor!
Mar 3 2017
Cons: We made the reservation months in advance, and when we showed up on time to pick it up they had absolutely no cars and just told us "good luck". It was unbelievable, do not try to get a car through this company.
Mar 2 2017
Best help ever
Pros: There was no rep to drop off to. However, there was a rep there from Orlando just picking up car seats. He helped me with the entire return process. I was very grateful. I can remember his name. I then maybe Mike. He gave me his card, but I cannot locate it. He should be prased for his above and beyond.
Feb 24 2017
Exactly what I needed
Pros: I received a very clean, comfortable vehicle and excellent customer service assistance.
Jan 11 2017
Great service and flexibility
Pros: I was able to get a great price for a good car at the location I wanted. The prepaid gas was actually cheaper than what the local gas was selling for. The agent was very friendly and helpful.
Cons: I can't really complain about Budget at all. The car was small and caused my pain condition to flare up but most cars do that to me, so it isn;t their fault. It was clean and relatively new.
Oct 17 2016
Pros: Was upgraded on a vehicle and it was the best choice I could have made. The system was down when we showed up but it didn't hinder the experience at all. Great service and I would totally rent from them again!
Sep 26 2016
Cons: Glove compartment had sand and sea shells from another renter.
Sep 12 2016
Pros: It was quick after tge worker finished the personal call and the car was easy to find and clean.
Cons: The desk person was on a personal call for 10 min on her cellpohone, while I waited to be served. I understand you have family but you are on the clock. Take the call on a break. I was also never told about the holding fee.
Jul 14 2016
The car was filthy. I have never had such a disgu
Pros: Location of Pick up was good. The staff at the pickup location was helpful.
Cons: Smelly filthy car.
May 8 2016
Car Was Dirty
Pros: Liked the car, Ford Focus was good rental car. No problems with the price. They honored the quoted price.
Cons: I had no flexibility to shorten the rental period. It would have cost more, even thought it appears I was paying a daily rate. Not a big deal, but would have liked to change it. The car was dirty, found another renters empty sun glass case in the car. Outside hadn't been washed before giving us the car.
Apr 20 2016
Terrible Service, Only Accept Credit Cards!
Cons: Literally stranded in Florida and despite booking my car months in advance I was told I could not pay with a debit card OR cash. Credit card only! Would not mind so much as the fact the attendant pretty much didn't care and did nothing to help rectify the situation. I was told to literally go find another car rental service, despite the fact I told the attendant I would be stranded with no help without a car. I had plenty of money in my account, which is why I offered cash, but was denied. thankfully there was a Hertz, who was super helpful and got me a car in minutes with my debit card. Never using Budget again!
Jan 3 2016
Pros: They followed up to see if I was actually coming to pick it up since they have weird hours of operation.
Cons: Car had hesitation issues.
Dec 31 2015
Worst experience ever
Pros: I can't think of a single think that went well about my experience with this company. Very disappointed with every aspect.
Cons: Never again will I rent from budget. They never delivered the car for my reservation. After waiting two hours and being assured the car was on the way from fleet was finally told I would have to take something else because they never picked the car up to drive down for my reservation. Now I only had 2 small vehicles to choose from. I'm 6'8" so I was very uncomfortable for my 3 hour drive to my destination. Upon leaving my hotel for a two hour drive to the airport, the car would not start. They wouldn't bring another car and it took 1 1/2 hours to get it jumped from roadside assistance. I called to complain because I now missed my flight home...no one seemed too concerned I spoke with on several occasions. I recieved a 1 day credit off the price. This is a slap to the face if you ask me. If I treated my customers that way I wouldn't have any. Guess that shows why I won't be returning here again.
Dec 14 2015
Pros: Quick to get the car and to return, not the car I wanted to rent!
Cons: The car didn't ride smooth , thought it might stall .
Dec 7 2015
Pros: Free upgrade after first car smelled like urine.
Cons: Tried to give me a urine soaked car.
Nov 9 2015
Terrible, Terrible, Terrible employees
Cons: I had to return my rental from Hertz and switch to a rental from Budget, I talked to the front desk agent at Budget and she advised me to return my car from Hertz first. The desks were about 10ft away from each other mind you, after the return to Hertz I walked over to Budget and they were closed down because they apparently switched there hours to earlier times on Saturdays (which wasn't stated on the website). So my reservation and me being there did not mean anything to them, they just wanted to get out of there on time and left me stranded in the airport and was forced to rent at top dollar through another company, instead of costing me $41 for a 24 hour rental it cost me $120. I have never been so irritated with a business in my life.