| Minivan | $197/day |
| Full-size SUV | $119/day |
| Mini | $43/day |
| Premium | $61/day |
| Pickup Truck | $147/day |
| Compact SUV | $43/day |
| Standard SUV | $134/day |
Pros: NOTHING
Cons: Since they did not have any cars available, even though I had a reservation, the least they could have done was to check their competition rather than leave me stranded.
They did nothing
Odd hours
Cons: Hours published as if open all day long. Came back to put spouse on, note on door they would be back in fifteen. We were able to find someone quickly, but no one mentioned that the office could be closed when I was told he’d have to come back in. Also, we’ve never had to pay for a spouse driver before, only extradrivers beyond that. Spouse driver was additional $13.50.
Pros: Vehicle was clean and available on time
Cons: I was not made aware by Kayak or by Hertz that there was an additional "concession fee recovery" charge equaling $62.35 tacked on to the rental amount. When I asked the agent he said this was because I picked the car up from the airport. If I had picked the car up at another location the fee would not have been applied. I could have just as easily rented this car from another location near by. I believe that both Kayak and Hertz are responsible. The agent also said that if I had booked directly with Hertz instead of going through a third party they would have made me aware. I feel like I have been ripped off. Last time I will use Kayak or Hertz to rent a car.
Worst experience of my life!!
Pros: Carla, from customer service who helped me and Carl in the St. Augustine office
Cons: I wasn’t told about a Do Not Rent list when I went in a month ahead of time, I was kept on hold and hung up on for more than three hours, I lost a job opportunity because I wasn’t able to leave until six hours after I rented the car, I had mechanical issues and was treated like I was the issue by customer service, no manager available when I switched to another car nor when I turned in the car. Worst experience of my life and I have no way to make a formal complaint.
Car not ready
Pros: Nothing
Cons: The car was not available at the time of the rental.
Stay away
Cons: Even though we had a reservation, they didn't have any cars! Now waiting for a refund that isn't happening too quickly!
Great service
Pros: The mgr is one good guy!!
Pros: I liked the way I was treated at the Manchester NH airport, where I exchanged the car I had to settle for from saint Augustine. The car was not a full size,as requested! It was not clean inside or out and it had less than half a tank. Plus Calvin tryed to charge me twice the agreed price. David however exchanged the mid size Sentra for a clean full size Avalon with a full tank of gas. To top it off upon the return of the car back to the place I picked up the Sentra there was another attempt to charge me more than what my price is from the print out from Manchester NH. Family and friends all asked who I rented from and that they will not use them.
Cons: All in above-mentioned statement.
Pros: Easy and pleasant return experience
Will never use again
Cons: After booking and pre-paying for a rental car, showed up at Hertz to find out there were no vehicles available. So not only being left hanging, had our bank card charged and was told it would be three weeks before credited. Not happy at all!! There will not be a positive reference from us for either of the companies And am looking for the prompt return of our funds.
Great value
Pros: Price was great. Nice person at counter for pick up and return.
Cons: No windshield wiper fluid
Pros: Location is very good for me
Cons: Vehicle's seats very very dirty - luckily this a business trip for just me. I was told they had it detailed but the dirt would not come out. There seemed to be no concern for the condition of the vehicle.
I was told the vehicle had 3/4 tank of gas. When I checked the check out sheet it said the vehicle had a full tank of gas. When I got to the car it had a 1/2 tank. I had to go back inside to have this corrected as no one when out to check the car with me.
