Reviews for Budget in Sterling
- All reviews 100%
Based on 107 reviews
Aug 13 2017
Cons: Upon arrival, it took over 30 minutes to check out the car. Dulles Airport staff had no urgency to move people along, so a long line developed. Also, the windshield was streaked and dirty, making it hard to see the road. I will never rent from this location again.
Aug 7 2017
Never IAD BUDGET!
Pros: Returning car and renting from Alamo next door.
Cons: Staff trying to sell insurance without being able to get rental agreement properly completed.
Aug 6 2017
Cons: I was charged twice for car insurance and i was charged more than what your website advertised.
Aug 2 2017
Pros: That I could pick up at one airport and drop off at another easily and for a fair price
Cons: hard to find the fuel latch in the car. Each car is in a different spot and on another side. Perhaps a sticker of where this is in each car would help?
Jul 22 2017
Worst Customer Service
Cons: Second time in a row, I was told there was no car to pick up even though I had reserved it week in advance. I never received any call to at least let me know about the non availability of the car. Luckily I was able to get a car from Enterprises.
Jul 17 2017
Just take it back
Pros: Easy to find at the airport.
Cons: Add fees on the receipt were a shock. Staff wouldn't even explain them to us when we asked. All fees were abbreviated on the receipt so it was impossible to piece together what all the extra add-ons were. But by this point, after the horrible experience picking up the car, we expected drop off to go the same so it was no surprise they were equally as not helpful.
Jul 8 2017
Cons: They wouldn't rent a car to me because I only had a debit (vs. a credit) card. I've rented from them before (and from Enterprise regularly) w/o a glitch.
Jul 7 2017
Cons: cost for one day
Jun 14 2017
Be careful w final bill!
Pros: Average car rental for pickup, car, etc.
Cons: Upon return they said go inside for receipt. I had to wait through the line of pick ups, then asked him to hurry so I could make the shuttle. Receipt included extra $30. I queried and he said he could take it off. When I asked why it was there, he rudely said get going to the shuttle. Felt like a scam, if in a hurry and don't check carefully they throw in extra charges. This has happened b4 w Budget at a different location. Be careful!!
May 31 2017
Pros: Upgraded for a Jeep Cherokee SUV. Nice car and plenty of room for 4 and bags. Check in/out was easy. All good. No issues!
Apr 13 2017
Smells like cigarettes or baby vomit
Pros: Shuttle bus was on time
Cons: Choice was Nissan Juke all scratched with cigarette smell or size smaller Kia Rio that smelled of baby vomit. Should have picked the Kia, since the Juke had an out of balance wheel and stalled at idle with only 20k miles.
Apr 8 2017
waited 15 mins to get
Pros: Price was good
Cons: Waiting 15 mins in line to get car
Mar 29 2017
Budget did not stay true to their word.
Pros: Great Car. Fast Service.
Cons: At pickup they were going to give me a larger car at no charge, however they went through the whole process before noticing the inspection was not valid. Was not too disappointed as I wasn't expected the larger vehicle but inspection should have been noted in their system. At pickup they told me the gas line to fill to and at drop off it was almost two ticks above it and was still charged $50 fuel service for a tank that holds maximum $25.
Mar 17 2017
Car smelled like cigarettes
Pros: Car that I exchanged first car for
Cons: Smell of first car. Poor service in arranging for exchange
Mar 5 2017
Quick and a great rate!
Pros: Easy pick up and drop off!
Dec 20 2016
You get what you pay for
Pros: Low cost rental car
Cons: Desk agent constantly tried to up-sell the pre-arranged contract. Car was pretty dinged up and dirty. Gate checkout agent never took his headphones off nor spoke despite me asking questions.
Dec 1 2016
Great Dulles bus driver!
Pros: The bus driver at Dulles was great! It was 5 am and he was helpful, friendly and very professional. He is a real asset to your company!
Nov 20 2016
Pros: Manager at airport location was excellent.
Cons: I reserved a cargo van thru the website. When I arrived at the site, I learned that they don't rent cargo vans. So I had to contact the local truck rental and get a 16 foot van. Not at all what I would've planned.
Oct 27 2016
Car was generally clean and did the job
Pros: Car was new and did the job Friendly staff Pickup was fast
Cons: Car was clean but smelled as if someone had been sleeping in it the night before. Rental office was dark and dreary. No clear place to wait for the shuttle. On returning there was no obvious sign to enter the Budget lot.
Oct 17 2016
Pros: Car, price, and service were all great
Aug 28 2016
One and done
Pros: The staff was friendly enough, and drop off was quick.
Cons: We had 3 different cars and none seemed to have been cleaned at all. Two had mechanical issue so that was concerning. Not really a good experience as this was my first time with budget.
Jul 21 2016
Good but could have been better
Pros: Pick up and drop off was quick and easy
Cons: I got the car late at night, the next day when I opened the back door I noticed pieces of what appeared to be potato chips stuck to the inside of the door. The stain on the seat was no big deal but it made me wonder how hard they try to get those out. Bottom line they could have cleaned the interior better.
Jun 5 2016
Pros: Having a rental car.
Cons: Everything else. Dirty car, long waits at the counter, poor service. Spend the extra dough and go with a real rental agency.
May 1 2016
Pros: Checkin was quick and easy and the shuttle ended up picking us up at the car.
Apr 16 2016
Pros: Very fast, buss to air port very clean
Apr 11 2016
Mar 28 2016
Pros: Nice clean car.
Cons: Price was high for the amount of time used. Only one attendant at counter, took too long.
Feb 29 2016
Cons: The service at IAD, low quality
Feb 27 2016
Pros: Quick pickup, car was clean and ready to go.
Cons: Long way from luggage carousel to where you catch your ride on the rental car shuttle. I realize this is not under the control of Budget, but it is my only complaint with my rental experience.
Feb 21 2016
Frustrating experience at 2 a.m....
Pros: Eventually got an upgrade to a more comfortable car.
Cons: Took forever to sign in. Charged for fill up even tho declined. Key did not work in the car: wouldn't start. Had to do all the paperwork again. Had to put it on my credit card even tho it was reserved on kayak with my friend's card.
Nov 29 2015
Budget Excellent Service, Value but the cars are r
Pros: Very good service, fast, and the price I think was pretty good. I just thought the cars could have been a little cleaner. This vehicle was all hooked up. GPS, satellite radio, EZPass. So they definitely can turn on whatever you need. Will use again.
Nov 14 2015
Cons: The shuttle driver was constantly hitting the brakes and starting quickly, very uncomfortable driving from the airport to the pick up location. The representative that helped us never smiled never made eye contact was deceptive in her techniques and overall did a terrible job taking care of us. I was very surprised.
Nov 1 2015
Pros: That there is more than one car rental company to choose from so I can pick any other company instead of Budget.
Cons: The car was too low. The telephone number Budget provided to extend the rental time was for Avis. The agent, Freddie, called me a f*@ing idiot. I will never rent from Budget.