Reviews for Budget in Tulsa
- All reviews 100%
Based on 41 reviews
Aug 29 2017
Pros: There were unexpected service charges added to my bill.
Jul 31 2017
Pros: Super easy!
Jul 23 2017
Pros: Easy to do and get to the location. Quick and professional.
Cons: 24 hours needs to be 24 hours no matter the location or time zone.
Jul 5 2017
Pros: Great service and car!
Jun 20 2017
Excellent and Easy
Pros: I have never rented a car before and this was quick, easy and a great price.
Apr 2 2017
Pros: the car
Cons: it was not as clean as it could have been, even though it rained while we were there, 1. No front carpet 2. The trunk was disassembled, & 3. No one to assist me upon my return.
Mar 17 2017
Pros: Everyone was professional and the car amazing.I wil definitely go through you again
Feb 17 2017
Good rental, bad fuel up charge
Pros: The pickup experience and availability of vehicles were excellent despite the very late hour.
Cons: I brought the car back with a full tank of gas and was charged $14 for fuel anyway.
Jan 15 2017
Smooth, effortless, dependable
Pros: Everything I expected happened the way it was suppose to.
Nov 27 2016
Good value but slow pickup process
Pros: The best value for picking up in Tulsa and dropping off in OKC that I have found. Car was clean and in good condition.
Cons: The lady behind the first counter was pleasant and fairly quick. She explained that they don't have the Standard class in Tulsa so moved me to Full Size. I completed the rental process, collected my agreement and headed to the lot to pick up the car. Here's where the negative experience comes in. When I arrived at the kiosk outside, there was a man there that just walked up and for some reason they didn't have his rental information. As there was just one person manning the kiosk, I had to wait while the guy in the kiosk called the desk and walked through the entire rental process, relaying info back and forth, walking through the things I had done online and inside. Frustrating late at night when I just wanted to get to the hotel and go to bed. This extra step of going to the kiosk to pick up the keys seems rather unnecessary and very few places still seem to use this two-step process.
Nov 21 2016
Pros: Good customer service, easy to pick up and drop off the car. Because we got a special "deal" when we reserved through Kayak and then got upgraded, we had great value on this rental.
Cons: As others have mentioned, it would be helpful to have a quick orientation for some of the more advanced features on newer cars.
Oct 16 2016
Pros: When I picked up the car I asked for the $39 insurance to be added to my bill. I was asked to sign in three places but not explained what each place was. Shame on me for not looking closely and trusting the agent at the counter. He added the $89 insurance instead. What should have been a $90 bill ended up costing me $203. I called corporate to complain and get a refund and even had a witness but they will do nothing. Now about the car. It was decent but three different times the ABS light and some other light came on. If you call the emergency number for budget you get eternal hold. So I wasn't sure if I was driving in a safe car. Overall the car was new and clean but the money thing and the dishonesty of the agent and the unwillingness of corporate to change it has made it so I will never use budget again.
Oct 11 2016
Great Van! / Computers were down, so checkout was
Pros: Van was an excellent vehicle! It was perfect for our needs of moving a few items plus two people across country. Good pickup. WAY better than a moving truck, for example!
Cons: Computers were down, and the guy didn't know what to do-- we had to ASK for manual, which we thought of after him promising they would be up in 20, and this was 30 later! Then he thought he couldn't add additional driver, until we recommended that manual form. Finally, an hour later, we got out of there.
Jun 9 2016
Car type not available that we ordered
Cons: We ordered a specific size vehicle at least a month before pick-up. When we got there, the vehicle was not available and they needed to search for one so we conveniently had to be "upgraded" for $30 additional dollars per day to the vehicle we had. No instructions on car features - just given the keys and allowed to leave.
Apr 30 2016
Pros: Best price available and ease of transaction.
Cons: Windshield crack thanks toTulsa tornado time!
Nov 25 2015
Pros: Easiest car rental I've had in years!
Oct 28 2015
Pros: The car had wheels
Cons: I had to wait over an hour and a half for it and it wasn't even the car class I had reserved.