Reviews for Budget in Tulsa
- All reviews 100%
Feb 17 2017
Good rental, bad fuel up charge
Pros: The pickup experience and availability of vehicles were excellent despite the very late hour.
Cons: I brought the car back with a full tank of gas and was charged $14 for fuel anyway.
Jan 15 2017
Smooth, effortless, dependable
Pros: Everything I expected happened the way it was suppose to.
Nov 27 2016
Good value but slow pickup process
Pros: The best value for picking up in Tulsa and dropping off in OKC that I have found. Car was clean and in good condition.
Cons: The lady behind the first counter was pleasant and fairly quick. She explained that they don't have the Standard class in Tulsa so moved me to Full Size. I completed the rental process, collected my agreement and headed to the lot to pick up the car. Here's where the negative experience comes in. When I arrived at the kiosk outside, there was a man there that just walked up and for some reason they didn't have his rental information. As there was just one person manning the kiosk, I had to wait while the guy in the kiosk called the desk and walked through the entire rental process, relaying info back and forth, walking through the things I had done online and inside. Frustrating late at night when I just wanted to get to the hotel and go to bed. This extra step of going to the kiosk to pick up the keys seems rather unnecessary and very few places still seem to use this two-step process.
Nov 21 2016
Pros: Good customer service, easy to pick up and drop off the car. Because we got a special "deal" when we reserved through Kayak and then got upgraded, we had great value on this rental.
Cons: As others have mentioned, it would be helpful to have a quick orientation for some of the more advanced features on newer cars.