8.0
drop off at Munich airport to a central location, without being scanned was confusing and worrisomeReviewed Jun 27 2022
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6.4
Pros:The guy at the drop off was rude and not helpfulCons:The price I paid did not match the price quoted by kayak. I paid over $300 more than originally quoted for a 2 day rental.Reviewed Mar 8 2019
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10.0
Fair and ExcellentPros:Car was greatCons:The receptionist guy just left me standing there for 20 minutes at first. Then didn't say a word except for asking for my passport. But other then that, it was fine.Reviewed Sep 18 2017
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10.0
Great customer service! Wonderful carPros:The representatives who checked us in and out were extremely friendly and polite. Because we had to wait a little extra time they upgraded us to a Mercedes. Drove the country in style! When we needed to extend the rental for a few days they gave us no hassle at all.Reviewed Sep 17 2017
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10.0
Wonderful and helpful staffPros:Staff spoke English well, gave helpful advice about driving through Switzerland. Fast service.Reviewed Jul 22 2017
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10.0
As easy as can bePros:short wait at the counter, as opposed to a couple of the other rental agencies. I got a free upgrade since the car I reserved wasn't ready. It was clean and in excellent condition. Returning was a fast and easy process.Cons:Nothing.Reviewed Jun 28 2017
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10.0
Pros:Pick up was quick. Customer service rep was helpful and accommodating to my requests.Reviewed Jun 13 2017
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9.2
Good vehicle, great servicePros:Service quality was good. Swift check-in and checkout. Car was clean and well-featured. Comfortable ride - we drove 500+ miles over 7 days and had no issues whatsoever.Cons:WIsh someone had walked us through the features of the car, so we didn't have to look in dark corners for a USB socket or a car charger port.Reviewed May 31 2017
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6.8
Pros:Nice car with plenty of room for luggage.Cons:We oversee the fuel level in the between the car and the inspection sheet. After we left the airport we only realize there's a difference, only half tank in the car and was mark full tank on the inspection sheet. When we returned the car the inspector insist that we top up as per the level mark on the sheet :-(( and do not want to listen to our protest. I agreed that it my fault but i feel that the rental company must also made sure the the records are done correctly.Reviewed May 17 2017
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10.0
very good car rental, portable wifi not so muchPros:they upgraded us free of charge to a premium van that had gps.Cons:the portable wifi we rented from them stopped working after 2 days.Reviewed Oct 18 2016
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4.4
When I returned the car there were only 2 people tPros:I really liked the people who booked us in and got the car for us.Cons:When I returned the car there were only 2 people to assist and 1 would not leave the office. We could not find a space to park the car and had to circle their lot 3 times. When I explained I was next to the only service rep he said there were 3 ahead of us. I said we need to catch our plane and we left the car in space 111. He said they would take care of it and send our receipt--- no receipt has come. I want a receiptReviewed Sep 1 2016
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