1.9
The lady at hertz counter made us wait for 30 mins. Last time the same insurance costed me 20 chf on the counter this time she charged 37 chf and when asked why is it more expensive than last time she said at counter is expensive. No briefing of the car type and features were mentioned. Poor service & unfriendly staffReviewed Sep 27 2021
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9.6
Much better than expected!Pros:We had reserved a car through Thrifty many months before and had worried about adequate luggage space as our daughters were joining us for the second week of our trip to Switzerland. Had also researched the waiver/insurance situation for an overseas rental and had some anxiety about it. Both agents were very helpful, flexible and patient while we made the decision ax to model. She offered us a selection which suited us well. She also accepted our coverage on our Cap One VISA, which I had researched thoroughly beforehand.Cons:It was clear that any unrecorded scratched on the car would be a liability for us, so we were careful to use the flashlight on our phones and go over the car carefully when we were in the checkout process. It is very important that you take the time to do this AND Mark die anything you see and take it BACK into the desk fir them to record. I know you are in a hurry to get moving, but this is ESSENTIAL. And research your particular credit card coverage carefully; if it isn’t complete, you may be in a tough situation and might do better paying the waiver. Ask what deductible your coverage is; you want ZERO.Reviewed Oct 29 2017
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