6.0
Pick up in Kloten was quick and easy. I never like trying to be tricked into upcharging the price of my vehicle with add-ons such as extra insurance toll passes and such. These can double the price of your rental and your charge card covers you for the extra insurance. Having said that, we were charged over $550 for a scrape mark on the rear tire. Yes, a scrape mark. No damage to the rim and the tire was fine. We were only informed of this after we returned home. Unfortunately Avis, like almost all rental car companies are always out to "get you" with extra charges.Reviewed May 27 2022
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2.0
Pros:We liked our vehicle once we finally got what we thought we were getting. They did work with us on switching vehicles but we're not very happy about it.Cons:The photo showed on line was iof a large van, not a minivan. We were paying about $1,500, which is a lot money for a rental vehicle. There were six adults and seven pieces of luggage. We traveled with the same group a couple of years ago and knew we needed a larger vehicle. However, when we got to Avis, they tried to send us with a minivan. We went back to the counter and they reassigned us vehicles four different times! It was a painful and lengthy process. In the end, we finally got an in between size vehicle, which worked out fine. It's just too bad they didn't give us what was pictured initially. We end up spending the first two hours of our vacation trying to get our rental vehicle straightened out, which was rather irritating for all of us!Reviewed Oct 5 2019
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10.0
Pros:Check-out was fast and easy. Agent was very nice and extremely helpfulReviewed Oct 2 2017
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6.8
Unconditioned costsCons:A lot of different additional costs, wich you have to payReviewed Aug 18 2017
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9.2
Pros:great service, efficient, easy to understandCons:It's expensive in Europe!Reviewed Mar 26 2017
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