Pros: Was a quick in and out at pick up and drop off--very friendly too.
Sep 19 2016
Pickup was the only problem
Cons: Car was not available at the reserved location; had to take a taxi to go to another branch to get my car there. No advance notice to me, although the problem was apparently known to the staff.
All the rest was ok, though; once I sat in the car, it was a good experience.
Sep 29 2016
Pros: Car was clean
Cons: Somehow had wrong facility, not airport even though I used the airport code. Had to pay almost triple for a minivan that had HORRIBLE gas mileage by 1/3 compared to my expected rental.
Apr 3 2017
Enterprise is great
Pros: The order from kayak said compact SUV, enterprise upgraded to premium. We really liked it.
Cons: The orde we reserved was SUV in kayak. However, enterprise showed as compact SUV. This is not great.
Aug 26 2017
Pros: I love everything about this company but most importantly I absolutely LOVE the fact that you can keep your original rate if you may need to extend your rental. Emergencies and changes of plan happen and keeping my rate at its original price really helped a lot. I think there are a lot of things that set this company apart from other rental companies, but that was by far the most brilliant idea they could have come up with and it definitely sets them apart. They're willingness to help and not take all of your money was refreshing as well. Every one was completely helpful at 15 tarrytown rd in White Plains. Thank you Enterprise!
Sep 19 2017
The best car rental experience
Pros: This was by far the best car rental experience we have ever had. They bent over backwards to accommodate us. They gave us a great deal and a free ride to the train station. Beyond expectations!
Oct 17 2017
Cons: THE FACT THAT I CHANGED AND THEN CANCELED THE RESERVATION AND YOU GUYS ARE STILL BUGGING ME FOR A RESPONSE TO THIS SURVEY!!!! IF I HAD THE NEED, I WOULD'VE USED THEM--I DID NOT, HOWEVER.
Jan 3 2018
Pros: Received the car I ordered. Ready on time for pick up and was clean.
Cons: Because I booked through a 3rd party vendor, the agreement was not spelled out in the email and the insurance policy was unclear.
Nov 19 2016
Cons: The car was not clean from inside. The seat cover were stained.
Dec 20 2016
Pros: Was offered an infinity which ride smoothly during my trip. Staff was helpful and courteous allowed me to leave my car in their lot and even helped me boost it when I came back to a dead battery car. Overall great experience