Pros: The woman who checked us in was very personable and helpful.
Dec 22 2016
Bargain price, friendly service
Pros: Friendly people, and the price was great. They accommodated a request to swap for a newer model with more tire tread remaining, since we were driving in snow/ice.
Cons: Initial car was a Camry with 35K miles on it. Just not enough tread to safely drive in ice/snow.
Jan 6 2017
Cons: When I went to pickup the car, they changed the agreement from unlimited mileage to only 200miles per day...
Extremely irritating and annoying and undeserved.
Jan 14 2017
Pros: Getting the car was very easy. The counter was in the terminal. The agent upgraded us to the "daily special" was no cost (standard SUV to full size SUV) at no extra cost since our car still had to be cleaned.
Cons: Drop-off procedure was confusing. I pulled into the lot for Dollar and was told that it was for Thrifty. The lot agent was not sure where to drop-off the car. She eventually told me to park it near the office.
Feb 7 2017
Cons: The inside of the car was really dirty.
Mar 7 2017
Understanding staff for my car return
Pros: The day of our return was very snowy and my trip was very difficult. After surviving a dangerous drive on Interstate 70, I had a minor very slow speed "fender bender" within a mile of the airport. No one was hurt and the other car was not damaged at all. The Dollar agent could not have been more understanding. I would recommend Dollar to anyone renting in "high altitude" snow country.
Mar 19 2017
Cons: They informed me at the counter that there were not unlimited miles because I flew intra state (Denver to Eagle) and I had to go back and forth from Aspen several times over the weekend. I left them and used Budget instead.
Aug 9 2017
Pros: The lady who checked out the car for me was excellent. She didn't try push me to add additional charges on the contract I didn't want as I have experienced with other rental agencies.
Feb 8 2018
Car had very little trunk space. It's not good for mountains.
Pros: Not much.
Cons: Non standard automatic shift pattern.
Feb 22 2018
Pros: Car was fine
Cons: Over charged by 50%, billed for declined insurance
Cons: misleading pricing during the up-sell pitch resulting in saying"yes" only to find an increased cost of 12 bucks per day! (not 4)
Only result was the line next to me processed three people/cars in the time it took me (1 person/car) to get my keys!
Oct 19 2016
Pros: The car worked and get us where we were going throughout the trip. The price was great.
Cons: After checking in, I went to the car and discovered the low tire pressure light was on. When I went back in to the counter, the young woman had already left to go home! An airline employee called her, she returned and today me not to worry... she had checked the tire pressure that morning. As it turned out, the tires were fine, but the light stayed on and there was no way to reset it (the button it showed in the owner's manual was non-existent, and the employee had no idea how to help...). I am glad the tire never went flat, but it was a worry to have that list on constantly (this is from past experience with my personal car, which means ^this is serious^ in my personal vehicle!!!!
Pros: The Vail airport location offers super quick in & out compared to flying into Denver. We were quickly greeted and were given a complimentary upgrade. It is so nice to deal with friendly staff - completely unlike our multiple trips to Denver and the understaffed off-site location that we continually encounter there.
Feb 21 2017
Pros: We were so impressed with the entire process and convenience!