Book Enterprise car rentals in Baltimore

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Reviews for Enterprise in Baltimore

  • All reviews 100%
6.1/10 Good
Based on 5 reviews
  • 7.5
  • 7.5
  • 6.0
  • 8.0

Recent reviews

Most recent
    10.0 Excellent
    Sep 16 2016
    Great service
    Pros: The service at the South Charles Street Baltimore location could not have been better. Jack was helpful, courteous, and had all the right answers. Highly recommend using this location for your downtown Baltimore rental needs. Also, the turn in at Baltimore went flawless and equally as impressed with the staff there. Great job Enterprise!
    4.0 Mediocre
    Sep 6 2016
    Credit card insurance hassle and no toll transpond
    Pros: It was nice that they offered a free bottled water.
    Cons: I rent with Enterprise all the time in Chicago, and I always waive the insurance because I have coverage with my credit card. That's always been fine, and unquestioned. Here they made me wait while they called my credit card company to confirm the coverage. All other times I've rented from Enterprise they have provided a toll transponder. I had left the lot before I noticed one was not provided. The inconsistency is frustrating, and given that there was a toll a very short distance from the lot it would seem to be a reasonable thing to warn renters of.
    5.2 Okay
    Jul 18 2016
    Poor Customer Service
    Pros: Nice and simple as always using Enterprise, reserving the car went well through Kayak.
    Cons: When I arrived, the person at the front desk informed me the car I was supposed to have was damaged and therefore, they needed to get a new car from another location. They said it was down the street and would take ~10 minutes roundtrip to go pick up the car and it would be ready by the time we finished paperwork. The person at the front desk told two of her coworkers to go pick up the car but one of them sat at his desk for ~10+ minutes because he was "finishing something". Overall, I sat in the office for ~45 minutes waiting for the car to arrive. Typically when I rent from Enterprise, the car is ready and it is nice and simple but this was anything but that. Also, they told me I received a "free upgrade" for the inconvenience but honestly, the car was nothing special at all and I have no idea how it was considered a "free upgrade".
    9.2 Excellent
    Jul 13 2016
    Airport and telephone bad - final rental place goo
    Pros: I really liked the guy with whom we finally met and who picked us up from the hotel and made arrangement for us to get into our car.
    Cons: Oh man, what a pain. I made the reservation online, not knowing too much about the Baltimore area. Our flights from Texas to Baltimore were delayed twice, so we didn't land until midnight - when it should have been five pm. Called the number for Enterprise and were assured they'd be open at midnight. Shuttle to Enterprise, then the woman at the desk pulled up my reservation number and quoted me a price more than 200% of my reserved rate. Eventually, we figured out I reserved from an offsite location and she wouldn't honor my quote, since it was at the airport location. $50 midnight cab to the hotel. Next day found my site, but they wouldn't come get me. Finally, found a closer Enterprise location - mind you, no one at Enterprise helped me with this - though I provided my hotel address. Eventually, this really nice guy on the phone assured me he'd come get me and cleared it all up - with my original quote. Great guy. Sorry I can't remember his name.

Where can I find Enterprise car rentals in Baltimore?

6634 Security Blvd, Enterprise car rentals


6634 Security Blvd


+1 410 298 3332
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