Reviews for Enterprise in Baltimore
- All reviews 100%
Jun 12 2017
Good but Pricey
Pros: I love the service and selection of rides!
Cons: I think the pricing can really vary from ordering on Kayak versus the site directly...
Apr 18 2017
Cons: the car was not at the location i thought i was renting it at. i thought i was renting at bwi airport the car was at a distant location. i rented from one of the companies at the airport.
Apr 16 2017
Pros: Nothing and poor customer service
Cons: I had my trip planned and I am on the train confirming a pick up and they transferred me to customer service. I advised the representative what I was doing and she mentions a 250.00 deposit..my first time hearing this. I asked her what the deposit was for and she said it was standard but could not explain. To me what that meant. She then said well I can go 200.00 for the deposit but that us the lowest I can go. I did not ask for a reduction I wanted to know what it was for and why was this not added to my original quote and asked for s manager. She placed me on hold for 20 minutes and then came back like I was a new customer. She tried to give me the same explanation and I requested a supervisor and she said no one was available. So wait you left me on hold for 20 minutes to come back and let me know no one was available. So I proceeded to give her education on customer service and she then said I found someone. I told this Supervisor what happened and that I was on a train with 2 small kids thinking I planned my trip to the tee and you tell me about a 250.00 deposit and I must have missed the fine print. I advised him I did not miss anything and he proceeded to tell me he was sorry I got it mixed up. Really I did not miss anything and still had my reservation in hand with all the fees and no mention of a deposit. He also could not explain what the deposit was for. Either way I,had him cancel the reservation and he was happy to comply despite the lack of concern what dilemma he had placed me on but no worries because when I was on hold I booked another reservation with Avis and had no issues. I will never rent with Enterprise ever and will share this story with everyone I encounter.
Apr 10 2017
Cons: Called me day of reservation telling me they didn't have the van I requested