Reviews for Enterprise in Baltimore
- All reviews 100%
Oct 11 2016
Pros: Free upgrade of vehicle
Cons: No ahead of time notice that debit card cannot be used $40 under 25 fee not made public when making Reservation
Sep 16 2016
Pros: The service at the South Charles Street Baltimore location could not have been better. Jack was helpful, courteous, and had all the right answers. Highly recommend using this location for your downtown Baltimore rental needs. Also, the turn in at Baltimore went flawless and equally as impressed with the staff there. Great job Enterprise!
Sep 6 2016
Credit card insurance hassle and no toll transpond
Pros: It was nice that they offered a free bottled water.
Cons: I rent with Enterprise all the time in Chicago, and I always waive the insurance because I have coverage with my credit card. That's always been fine, and unquestioned. Here they made me wait while they called my credit card company to confirm the coverage. All other times I've rented from Enterprise they have provided a toll transponder. I had left the lot before I noticed one was not provided. The inconsistency is frustrating, and given that there was a toll a very short distance from the lot it would seem to be a reasonable thing to warn renters of.
Jul 18 2016
Poor Customer Service
Pros: Nice and simple as always using Enterprise, reserving the car went well through Kayak.
Cons: When I arrived, the person at the front desk informed me the car I was supposed to have was damaged and therefore, they needed to get a new car from another location. They said it was down the street and would take ~10 minutes roundtrip to go pick up the car and it would be ready by the time we finished paperwork. The person at the front desk told two of her coworkers to go pick up the car but one of them sat at his desk for ~10+ minutes because he was "finishing something". Overall, I sat in the office for ~45 minutes waiting for the car to arrive. Typically when I rent from Enterprise, the car is ready and it is nice and simple but this was anything but that. Also, they told me I received a "free upgrade" for the inconvenience but honestly, the car was nothing special at all and I have no idea how it was considered a "free upgrade".