Reviews for Hertz in Baltimore
- All reviews 100%
May 3 2017
Pros: Service provided by the location was excellent. They went over & beyond to make sure i was satisfied with the rental car. Cheapest price & the best mini van available. Superb experience!
Cons: All cars should have Easy Tag so that if a customer wants to buy one, they are not turned down because of the unavailability of the tag itself.
Apr 7 2017
Flight canceled not willing to work with on changes w/o $300 fee
Cons: Not helpful in extending our lease and drop off location because our flight was canceled due to weather and the flight we could get didn't leave until the next day at a completely different airport. We got the run around when trying to find out what to do with our car. We ended up having to return our car to the airport were our flight was canceled and luckily we had family that could meet us at pick us up and take us to the other airport the following day. The $300 change fee was excessive if we didn't follow through with our original reservation
Feb 7 2017
Ehhh.. just mediocre all around.
Pros: The pickup and drop off service was fairly quick.
Cons: The car smelled like smoke, even though it was supposed to be non-smoking. I could not get in touch with a representative from the Baltimore location after calling over 15 times and having to talk with a manager at the central location, who also could not get in touch with the Baltimore lovation. The car was not vacuumed before I received it. Prices for extending the rental for one more day were absurdly high (approximately $100/day as compared to the $25/day when booking online).
Dec 15 2016
Cons: Car was dirty and smelled. Inspection on car was expired. Had to take the car to another rental spot and exchange. My time and my gas to do that. New car was not full of gas. Attendant said gauge broken but when I filled it...worked fine. No apology .... nothing for my trouble. I will avoid Hertz completely. Too many other car companies.