Pros: Camry was a good car. People were very friendly.
Nov 19 2016
The staff was very courteous despite being busy.
Pros: It was very easy to pick up and drop off the car.
Jan 23 2017
Pros: Good service
Cons: Need a more enthusiastic associate
Apr 11 2017
Annoying coupon policy
Pros: Car was fine, people at the counter were friendly
Cons: Had a voucher which didn't work in any of the spots for coupons or promotions online. Brought it to the counter and since the coupon exceeded the amount due I could only redeem that amount. Ended up upgrading car so I could use full voucher amount.
May 21 2017
Not that bad...
Pros: When our trip plans changed, Hertz was able to accommodate our new change without many issues.
Cons: They did not have a car ready when i arrived to get the car. This set our trip back 2 hours and changed a lot of things that were connected to timing.
May 24 2017
Cons: ABE drop-off needs work!!!!!!!
May 29 2017
Cons: Allentown Airport Auto Rental Drop-off sucks. The cost of the auto rental itself was excellent value/cost; however once you add in the "walk-away" insurance, the value proposition drops dramatically.
May 31 2017
Very Poor customer service
Pros: Car was good.
Cons: The customer service at pickup was the worst I have ever experienced with a car rental!! There were about 20 people in line and one CSR !! I waited 1 hour and 15 minutes in line!
Called the home office. Nothing happened. And they weren't going to do anything other than to say I'm sorry. I demanded, and finally got a one level upgrade. They made me miss most of an important meeting. Very poorly run!!
Jun 17 2017
Pros: Service was fast, efficient and thorough. The car was clean, reliable, and in excellent condition! .... It only added ease to my journey!
Jun 21 2017
drop off is a problem
Cons: Previously, all one had to do was drop the car off in the parking area and the attendant took care of everything including mileage, keys, condition etc.
When i arrived and late because of unusually bad traffic, i was told by the attendant that i had to take the keys and the mileage to the desk. I protested and then took the keys and mileage to the desk. There were other disgruntled returnees there and not one...NOT ONE Hertz employee there! I had to drop the keys and the paperwork on the desk to get my flight.
This will prompt me to not use Hertz in the future.
Pros: Comfortable for long ride. Spacious. Easy return.
Cons: Car wasn't ready at pickup, had to wait. Wasn't completely cleaned - found water bottles under seat, and a lot of sand in the car.
Jan 4 2017
Mirage is tiny...
Pros: The car was new picked it up on a rainy evening. The process is very smooth, friendly and professional. This is why I enjoy renting at ABE airport. Only sad thing was the dirty outside windows Suggestion: a little windex before you turn the car over.
Jan 19 2017
Cons: Made 4:45 AM drop-off. No one there, just a slotted cardboard box sitting on counter with no info at all. Hope it was for just the key and remote as I left nothing else.
Apr 18 2017
Pros: Everything. Actually thinking about purchasing vehicle now
Cons: Ease of pickup and drop-off. Very confusing setup
May 23 2017
Great Alamo experience in Pennsylvania
Pros: Easy pickup and dropoff experience
Cons: The Jeep vehicle was poor, in terms of features and pickup
Jul 5 2017
Nice upgrade, rude counter help
Pros: Glad they stayed for the multiple flight delays appreciated the free upgrade to luxury but would have preferred the smaller car I requested
Cons: Counter help was RUDE. Barley spoke and couldn't answer anything. Rental info was wrong and I was told to DEAL with it.
Aug 6 2017
Unorganized for both pickup and dropoff
Pros: There was only one person at the counter handling multiple companies. Despite all the car company names, there are in reality only several rental companies. I waited 20 minutes to pick up my car, and then it wasn't in the location I was told. The car had a little bit of a deodorizer smell to it, almost as if someone had previously smoked in it. For dropoff, there wasn't anyone in the lot. We had to walk all the way inside through barricades (the airport is under construction), and again wait as only one person was handling about 4 or 5 different rental company names.
Cons: Wait times for pickup and dropoff.
Oct 2 2017
Pros: Being told that someone would be there when my flight arrived so that I could rent my car.
Cons: Spending an extra $400 for the weekend so I could be where I needed to be for a wedding I was part of. I will never in my life rent from this company again.
Nov 15 2017
One Way SUV from PA to FL
Pros: A low milage Toyota 4 Runner was a great deal. Had to pay a few dollars more per day but worth it.
Cons: I ordered a smaller RAV 4 (or similar) but when I arrived they wanted to give me a Jeep Patriot. No way I driving a Jeep 1,000 + miles.
Nov 18 2017
Pros: Enjoyed the free upgrade!
Friendly agent at ABE check out. Very efficient and friendly agent at PHL return.
Appreciate the great rate without drop off charge on one way rental.
Cons: Was taking the car to the airport to catch a flight. My ride arrived a half hour late, then the car didn't have enough gas to get to the airport. The car itself was in bad condition and was rumbling. Almost missed my flight because of all of the above.
Sep 5 2016
Cons: The car I paid for was not there even though I got there later then was scheduled. They offered a free upgrade then took it back after they realized it was already reserved . I offered to go to another location to get the car I needed. They said that was up to me but that I would have to call the other location.
Sep 12 2016
Overall good with effort
Pros: I tend to book economy cars because if driving long distances I wish to save money on gas. When I arrived they did not have my car available and did not offer the upgrade for free as most places do but then attempted to charge me full price even beyond my booking price. Like the price that you get when you walk in desperate. My wife made the booking and had to call Enterprise national to get this fixed. I was in a rush at rush hour so to speak and I couldn't deal with everything off the bat. We ended up getting the upgrade for free in a discount which was nice. But in the long run I paid a lot more for gas for a big car I didn't need.
Cons: The fact they didn't have my car available and didn't call me to say anything. They did call that morning though to confirm when I was on the way to the airport.
Feb 13 2017
Great customer service and car was in excellent co
Pros: The car was practically new, clean and also was a good price. The process was very easy and even got a free upgrade! Thank you! Will definitely rent from this location again.
Sep 18 2017
Cons: gas tank was on dead E
was lucky gas station was nearby
never rented a vehicle were you brought it back with empty gas tank
Oct 24 2017
Cons: Electronic key broken so we couldn’t lock the car
Sep 24 2016
Pros: John at the counter was terrific.
Cons: I should have gotten a bigger car.....not your fault!
Sep 11 2017
Pros: Clean vehicle. Perfect for what I needed. Price was in line with other rental firms.
Cons: It took a little while before a counter person appeared at dropoff.
Nov 17 2017
Great people to work with
Pros: Felt very personal renting with E
Cons: some of the insurance charges and how they changed so much from quoted
Cons: Dollar left me stranded without a vehicle. When I arrived at dollars counter, I was informed that they do not except debit cards. Unfortunately this is all I had with me and I had no other means of transportation. This was not mentioned anywhere in my reservation information from kayak.com. The agent at the counter told me that this was kayak.com's problem not a dollars issue.
Nov 10 2016
Not the car size I booked
Pros: Good staff
Cons: I searched Kayak fir a full size car deals , and your web site shows an offer from Dollar company that I took. When I went to pickup the car they inform me that it will be Nissan Versa!!! Which is a impact car. I had to pay more money to upgrade to full size car.They also charge me much higher for the insurance that the online options.
Mar 10 2017
Pros: Cooperative representative, ready good car
May 24 2017
Cons: Drop off was OK, but car not ready until 45 minutes after pick up time. And only one lady at the counter handling 3 different car rental companies. She was great, but overworked.
Pros: The rental person was friendly and knowledgeable.
Cons: I was satisfied with everything.
Apr 11 2017
Pros: Young lady at counter was great
Cons: Getting a hold of someone to extend rental and to speak about other details was horrible
Jul 6 2017
Ended up cancelling
Pros: Pick up area was clean (but it was an airport after all)
Cons: Staff member was rude, unhelpful and obviously didn't like her job. We cancelled on the spot. After we cancelled the next person in line asked do they have any available cars and she almost shouted NO!
Jul 18 2017
Pros: Great car. Quick service.
Cons: The cost of one additional driver was unnecessary.