Pros: To be fair, I requested a car at the end of day car (6:00 pm closing). I arrived at 5:15PM. My car was not available. Agent was counting on a return car for me that was due to arrive at 6:00PM. That was cutting it a little close.
Cons: No car in my category or higher available at this location upon my arrival. I called and arranged a car through another car rental company. They came a picked me up and had no problem filling my request for a full size car.