Cons: This was sent to the wrong email. All the information. The poor man' address etc were all sent to my email. I did not rent a car, some guy name Mike did, he lives in Denver, I am in Michigan. Now I will probably get emails from Dollar, which I do not want.
Jul 15 2016
Expensive and slow
Pros: The minivan was ok
Cons: The pickup process was interminable. The guy kept trying sell me insurance.
The price was very high $150/day and ONLY a minivan was available.
The checkout process took a long time to leave the lot.
Drop off was slow.
I paid a premium price for a mediocre product and very poor service
Jul 30 2016
Cons: Nobody was available at drop off. After waiting for 30min, they tried to suddenly add upgrade charges even though I never requested/received an upgrade
Aug 8 2016
Cons: Car was very dirty.
I usually don't care about the sound system in rental cars, but the speakers in this car were notably weak. I would mess with the bass (all the way up / all the way down) with 0 change.
Aug 26 2016
Cons: Waited a very long time for the shuttle to take folks to the rent cars. Other buses had come two to three times before Dollar came around. Tried to call the rental counter to inquire but no answer each time I called.
Also, I'm pretty sure I paid for a mid size and they stuck me in a compact.
Aug 31 2016
Pros: Staff very pleasant. Quick return. Comfortable car.
Cons: Upgrades were expensive. No plug in in back.
Sep 16 2016
I will never use Dollar again
Cons: I had to reroute my flight due to American Airlines being completely unreliable. I ended up flying into Denver instead of Colorado Springs. Due to my late arrival I had to rent a car in order to get to my car at the Colorado Springs airport. When I got to the building, there were four people in line in front of me (three of which were traveling together) and no attendant in sight. Finally the woman in the front of the line waved someone down and asked if there was anyone working. Miraculously, three attendants showed up. (I guess break time is more important than customer service). The gentleman who "helped" me clearly spoke English as a second language and made our communication incredibly difficult. I declined insurance because my personal insurance covers rentals and I declined the toll reader. The gentleman at the counter was very pushy about the insurance and toll reader, almost as if he got commission if I accepted, but I stayed firm and again declined both. I then asked if I could go straight to the airport in Colorado Springs to drop off the rental and pick up my own car so I would not have to pay the two day rental fee that Kayak was showing I was going to be charged when I made my reservation, but because of the language barrier was told to drop it off at noon the following day. After conducting my own research I found that the soonest I could drop the car off was 6 the following morning when they reopened because they do not have 24 hour drop off service at Colorado Springs airport. I was told my total and almost crapped my pants, but figured I was getting charged for two days and would sort it out at the Colorado Springs Dollar desk since this gentleman clearly was not understanding anything I had to say. He did not go over my contract with me, nothing about my contract showed up on the electronic signature panel when I told me to sign. Again, I was under the impression he followed my request for no insurance coverage and no toll reader, so I signed.
I left the Denver airport at 11:30pm and returned the car at 6:00am the following morning. Which means I had the car for a total of 6 1/2 hours. I drove from Denver airport to my house to Colorado Springs airport. When I went to the counter at Colorado Springs to dispute my two day charge since I only had the car for 6 1/2 hours and the fact that I couldn't have turned it in the same day because they don't have 24 hour drop off, I was informed that I wasn't charged two days, but was charged the daily rate for one day, the drop off at a different location fee, extended insurance coverage fee and the toll box fee. I was livid! I was told there was nothing hey could do for me at that location since the rental and contracted were initiated at a different location and that I would have to contact the Denver office. My e-mailed receipt after I turned in the car said I paid $198.00 for the 6 1/2 hours I had the basic model Ford Fiesta, but my bank statement shows I have a $223 pending charge.
Sep 25 2016
Listen to all the other reviews or you will pay BI
Pros: Nothing at all. This place deserves their 1 star rating because they suck.
Cons: Everything, rude staff, liars, thiefs, scammers. Got ripped off because that's how this company works.
Oct 2 2016
I up graded
Pros: I up graded to a all wheel drive it was ok
Cons: I thought it was a little expensive for the up grade. But I didn't have time to compare
Oct 3 2016
Pros: Shuttle service was efficient. Check in and drop off was quick. Took us having to sit in several cars to find one that was comfortable. Plenty of selection.
Cons: Counter agents weren't interested in what they were doing. We were just directed out a door and to row B, which was in the back of the lot with no visible signage. No economy cars were available, so we were told just to take any car in A,B or C, however another customer was driving back from trying to leave saying she was going to be charged extra for the upgrade. The techs then got several more economy cars available.
Pros: Nothing but the comfort of the center itself. No car, no help on the labor day weekend. Kayak doesn't tell you it books cars at places other than where you have requested. I asked for cars at the airport and that is not where the car was set up for. When the car was not at the airport, Enterprise did not, "pick me up."
Cons: Kayak doesn't tell you it books cars at places other than where you have requested. I asked for cars at the airport and that is not where the car was set up for. When the car was not at the airport, Enterprise did not, "pick me up." I will be talking with the Attorney General and anyone who has had a similar experience I would suggest you do the same.
Aug 21 2016
Cons: The pick up and do off it would have been more convenient to drop it off at the airport but that would have been an additional $50
Aug 29 2016
Cons: interior was filthy.
Aug 29 2016
Nice tour of all Enterprise facilities in Denver m
Pros: The place we actually ended up renting the car from was our 4th Enterprise that we went to. Ended up being told by them in true rental car dealership fashion that they didn't have the compact we had actually rented, but they would give us a minivan "upgrade." By that time, we said absolutely not, and ended up with a Jeep Compass instead. Ok car, very clean and comfortable, but be aware that it is a heavy 4 cylinder car so don't expect much performance in merging.
Cons: Kayak bills this Enterprise as being "Denver Airport." It is hell and gone from DIA (like in Aurora, so enjoy the taxi/Uber fare you can add to the cost of your trip, negating almost any value in actually booking through Kayak. After waiting hours because the actual dealership has a tiny fleet and seems chronically sold out (where they will offer to send you BACK to DIA and honor the Kayak price - now double can/uber fare), you'll realize it is actually just the same value and far less headache to rent directly instead of going through Kayak.
Sep 5 2016
Pros: Easy rental, affordable price, great staff! Nothing left to say, other than...thanks!