Cons: The car ran poorly. It ended up costing more than when I booked online. Not great service.
Jan 17 2017
no thread on tires, while we upgraded to a 4x4 for
Cons: sales lady behind the counter upsold us to a 4x4 as we explained we're going to the mountains. she said "you'll be send back down the mountain" & "you need a 4x4 up there". The price per day went from 160 to 90, and then to 70 p/d for the upgrade so in total for two days we paid more than 600 for a nissan rogua with awd. shame, i would have preferred renting from hertz for points etc.
first, i had read the weather forecast correctly and we never needed 4x4 as the roads were super clean.
my reason for the poor rating: the car tires had no thread so for those few parts of mountain road (to and from restaurant etc.) it was a bit sketchy. Point being: they upsold us to a 4x4 for the snow, but the tires were like slicks = not braking power in the mountains. not going back to dollar. jokers. i would have been happier with a small front wheel drive with tires that actually had thread so we could brake safely.
Mar 3 2017
THEY WILL CHARGE YOU MORE THAN THEY SHOULD.
Pros: THEY WILL CHARGE YOU MORE THAN THEY SHOULD. I suppose they got me like the rest of these reviewers. When I asked about tolls (since DIA is surrounded by toll roads) they simply said that I would receive a bill in the mail for the electronic tolls and made no mention of a toll plan or anything of the like. I received a bill in the mail later with my $20 in tolls with an additional $90 'administrative fee.' After several calls and 5 transfers, they lowered the 'administrative fee' to $45.
All of that to say, rent here if you would like to be surprised by how much you pay and be treated like you're a pain.
Mar 30 2017
Pros: brand new car it had 8 miles on it when I got it. $10 per day!!
Cons: check in via telephone with a customer service rep in another state, but if that is how I gt a brand new car for $10 per day, then I am ok with that!!!!!!!!
Jul 7 2016
WRONG EMAIL WRONG PERSON
Cons: This was sent to the wrong email. All the information. The poor man' address etc were all sent to my email. I did not rent a car, some guy name Mike did, he lives in Denver, I am in Michigan. Now I will probably get emails from Dollar, which I do not want.
Jul 15 2016
Expensive and slow
Pros: The minivan was ok
Cons: The pickup process was interminable. The guy kept trying sell me insurance.
The price was very high $150/day and ONLY a minivan was available.
The checkout process took a long time to leave the lot.
Drop off was slow.
I paid a premium price for a mediocre product and very poor service
Jul 30 2016
Cons: Nobody was available at drop off. After waiting for 30min, they tried to suddenly add upgrade charges even though I never requested/received an upgrade
Aug 8 2016
Cons: Car was very dirty.
I usually don't care about the sound system in rental cars, but the speakers in this car were notably weak. I would mess with the bass (all the way up / all the way down) with 0 change.
Aug 26 2016
Cons: Waited a very long time for the shuttle to take folks to the rent cars. Other buses had come two to three times before Dollar came around. Tried to call the rental counter to inquire but no answer each time I called.
Also, I'm pretty sure I paid for a mid size and they stuck me in a compact.
Aug 31 2016
Pros: Staff very pleasant. Quick return. Comfortable car.
Cons: Upgrades were expensive. No plug in in back.
Pros: Nothing but the comfort of the center itself. No car, no help on the labor day weekend. Kayak doesn't tell you it books cars at places other than where you have requested. I asked for cars at the airport and that is not where the car was set up for. When the car was not at the airport, Enterprise did not, "pick me up."
Cons: Kayak doesn't tell you it books cars at places other than where you have requested. I asked for cars at the airport and that is not where the car was set up for. When the car was not at the airport, Enterprise did not, "pick me up." I will be talking with the Attorney General and anyone who has had a similar experience I would suggest you do the same.
Aug 21 2016
Cons: The pick up and do off it would have been more convenient to drop it off at the airport but that would have been an additional $50
Aug 29 2016
Cons: interior was filthy.
Aug 29 2016
Nice tour of all Enterprise facilities in Denver m
Pros: The place we actually ended up renting the car from was our 4th Enterprise that we went to. Ended up being told by them in true rental car dealership fashion that they didn't have the compact we had actually rented, but they would give us a minivan "upgrade." By that time, we said absolutely not, and ended up with a Jeep Compass instead. Ok car, very clean and comfortable, but be aware that it is a heavy 4 cylinder car so don't expect much performance in merging.
Cons: Kayak bills this Enterprise as being "Denver Airport." It is hell and gone from DIA (like in Aurora, so enjoy the taxi/Uber fare you can add to the cost of your trip, negating almost any value in actually booking through Kayak. After waiting hours because the actual dealership has a tiny fleet and seems chronically sold out (where they will offer to send you BACK to DIA and honor the Kayak price - now double can/uber fare), you'll realize it is actually just the same value and far less headache to rent directly instead of going through Kayak.
Sep 5 2016
Pros: Easy rental, affordable price, great staff! Nothing left to say, other than...thanks!
Mar 10 2017
Cons: Mostly had a good experience. The only issue I had with it was the rental place was closed at 6pm. My flight got delayed that day so I landed after 6pm. Since the store was closed, I had to rebook my hotel so that I could more conveniently pick up the car the next day. That move cost me an extra $100. So while I don't blame the rental shop for that, I was annoyed that there was no alternate way to pick up my car that same night.