Pros: Waited 1.5 hours for a car, then I was transported to a different location to wait for a different car. The car I received was dirty and I received poor/erroneous return instructions.
Oct 19 2016
Pros: I loved the service from the rental car office, everyone was very nice, down to earth and willing to help me.
Cons: Kayak, you need to provide clear disclosure before taking peoples payments online. You need to disclose that the coverage you offer for insurance is different than Enterprise, and that there is a security deposit in addition to the cost of the rental. For credit cards it's $100 and for debit cards it's $200. So instead of paying $400 I paid over $600. I would not have been upset if you would have just said that at the time I made my reservation online.
Aug 16 2016
Perfect. Met all my expectations.
Pros: Quick easy and convenient. I would rent from them again.
Cons: I received a call from Hertz eleven days after making the reservation, two days before I was to pick up the car, informing me that the car would not be available because they would be closed. By this time, all available rentals in my area had been reserved. Hertz was unable or unwilling to help.
I was unable to get a car, and therefore unable to go home for Thanksgiving.
If I could give this a negative rating, I would.