Pros: The price was great, easy return, and the employee working was very professional.
Cons: I arrived on a Sunday, just after opening to pick up my car there was a line. Only 1 employee was working, and I kept hearing the employee tell everyone that the cars had not been cleaned yet, and it would be an additional 15-20 min. I was in a hurry and took mine without a cleaning. It wasn't too bad on the inside, so it worked out. No other complaints.
Aug 31 2016
Pros: The agents both in LA and Seattle were excellent
Nov 14 2016
Kayak online service overbooked
Pros: Kayak online service overbookedI had to drive 20 minutes to arrive to a location to pick up the rental only to be told that
Cons: I drove about 20 minutes to pick up my rental, only to be told that my reservations online were invalid, and that all vehicles were booked. The staff was nice and offered an appology, but this was an inconvenience that could have been avoided.
Nov 26 2016
Cons: I had set up a car to be rented at a certain time. 30 minutes after projected pickup I showed up at the counter. I was told there would be no car available for 5.5 hours. I was basically told sorry. You will have to deal with it. I called and complained and was told to just wait 30-45 minutes and hopefully a car shows up. One finally did. I proceeded on my way. However when I book a car, I expect it to be there. If I am charged for not picking a car up then they need to make it right when I book a car and one is not there.
Feb 13 2017
Cons: I made a small change in pick up location and the price initially almost doubled. We finally settled on a $50 increase over the quoted price and am still unhappy.
Feb 15 2017
Cons: The car smells so bad
Feb 19 2017
Cons: No walk around car when picking up. Had less than 1/4 tank of gas when I picked it up but didn't bother to call about it. Tried to call several days before rental with some questions and call would not go through As dialed.
Cons: I reserved a car rental on Kayak.com. But, when I went to Enterprise in Torrance, CA..to pick up the car I was told that I could not rent a car without a credit card. I gave my debit bank card with 2 forms of ID, but was told that I had to have a major credit card or an electric bill with my debt card and with that, I had to rent a car in the city in which I lived. Also, I was told that I would have to call an Enterprise Car Rental place in the area in which I lived to see if they could switch my reservations. I explained to the clerk at the front desk that I worked in the Torrance area down the street and reserved a rental there for convenience. But, that was not good enough. So, I had to go elsewhere at the last minute. I went across the street to Avis Car Rental, they were much more friendlier, professional, and accommodating. So, in my opinion..I give two Thumbs down to Enterprise.
Jan 11 2017
Pros: pick up and drop was easy and very quick. Enterpise personnel were friendly,attentive and efficient. Really appreciated their efforts.
Do not book budget at Santa Clarita new hall ranch
Pros: Nothing. Well wait, actually journey was playing when I walked in, so there's that!
Cons: Location did not have cars when arrived. Waited two extra hours. Had to book directly thru enterprise. Missed flight connection. Uber and taxi fees to and from this location twice to try and pickup.