Ford flexPros: Staff was helpful, made up for wait the day of pick up.Cons: Car was dirty. Should have cleaned it better not just rinsed.
6.0 GoodJul 14 2017
Never informed that it was limited millagePros: The car was good and as expected. I rent avis cars when I travel for business so I am very familiar with their productsCons: This was the first time I rented via kayak. The piece was much better then going direct to avis so I did not rent direct and did the rental via avis. Now I know why. There was a millage limit. I was never told this. It was just written in light grey font in the confirmation email I got from kayak. The car ended up costing double.
Pros: Staff was great and car was great!Cons: Budget Car Rental return location address was not updated on the reservation. It showed an address that they had moved from over a year ago. I had to call another Budget location and ask where I was supposed to turn it in at. Kind of stressful!
4.0 OkayNov 7 2018
Pros: No mechanical troubleCons: The car, a Chevy Malibu, was dirty when it was brought to us; smears on the front and sides glass, dirty outside and I found a used fork in the back seat. It smelled strongly of cigarette smoke and everyone that got in it over our weekend commented. We had to stop early on and buy a gas-station freshener and it still didn't cover it. It had 35K miles and showed it. But it got us there and back, and I guess that's what counts.
6.0 GoodMar 19 2018
Vehicle not preoord for rental.Pros: I spent 1.5 hours cleaning the vehicle before our trip, it was filthy inside and out. Brake rotors were warped which caused heavy vibrations when braking, particularly in mountainous regions. This was unsafe. Wiper fluid was empty. USB ports did not work, BluTooth did not work: for a 2,000 mile journey my phone would not connect so only sketchy radio through west TX and NM. 1st world problems I get it but I paid for a premium rental. Upon drop off the Branch was understaffed. Mgt had 1 Rep working the counter during Spring Break.Cons: Counter service was great upon pickup. Vehicle was nice after I cleaned it.
8.0 ExcellentMar 7 2018
Cons: No instruction about toll device being available on the car
2.0 MediocreFeb 27 2018
Vehicle not availableCons: I made an online reservation and when I arrived to pick up the vehicle I was told I needed to wait 40 minutes because it was in route to the location. After about an hour of waiting, I called and was told the vehicle was not available. I lost that time and it delayed my trip. I asked to cancel the reservation and after a few minutes I received a call back saying they had found a vehicle but I needed to wait another 40 minutes. I declined, overall very poor customer service and it ruined my trip with the family.
Pros: The pick up process was so easy and fast.Cons: Nothing all was perfect!
2.0 MediocreJun 6 2020
Cons: Perhaps informing car rental policy Prior to making reservation. A major credit card is needed. Without one, a debit card will not suffice. I was told when picking the car up, credit card with debit symbol is not accepted. No help either as you're spoken to as if you are a thief. No kindness given looking at you as well tone of voice so direct you’re spoken to with disrespect. The worst experience ever renting a car!
2.0 MediocreSep 17 2018
Car NOT AVAILABLE.Pros: None.Cons: They didn't have a 4-door sedan that I reserved/needed/wanted. They could offer only a VAN or a Pickup Truck which was not suitable for my requirements. I didn't rent.
10.0 ExcellentJun 25 2018
Free upgrade to an InfinitiPros: I booked a full size car and I get a qx30 for freeCons: Insurance was added as a whole, I did not get to choose each option
5.2 OkayJun 23 2018
Decent car.Pros: Was good on gas.Cons: Too pricey for its size. Felt like a clown car, more of a economy car than compact.
8.0 ExcellentMay 5 2018
Pros: Professional and faster.Cons: Nothing bothering me. No complain.
7.2 GoodFeb 26 2017
ConfusionPros: Personal service at pickup was good, although I was told that I couldn't be retrieved from where I was and taken to the rental location. Earlier, I had been told that I could be picked up by a closet location, but when I called that office, they said that the woman that told me this was mistaken since they had no cars.Cons: Don't make promises you can't keep. No paperwork given.
10.0 ExcellentDec 30 2016
Pros: Great customer service. Quick in and out and the car I rented was perfect for my trip.
10.0 ExcellentDec 6 2016
Fast, convenient.Pros: The speed and accuracy of the transaction. I was in and out in less than 10 minutes - beginning and ending. Thanks Enterprise and Kayak!Cons: Nothing. This was THE best rental experience ever for me.
10.0 ExcellentOct 30 2016
Excellent service.Pros: Nothing to complain about. Excellente service
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