Cons: Although they took my debit card to reserve the rental, they would not accept it when I went to pick up the car. This is despite a $3K limit on the card. Should have been informed when reserving the car!
Jul 5 2016
Pros: They had the car ready. Employees were very nice.
Cons: Somewhat dirty. Didn't like all of the extra fees/taxes they charged. $40 more than what I was quoted.
Sep 8 2017
Cons: Said had cars online but when I called none available
Pros: I loved how easy it was to rent a car no trouble at all. The car was perfect and very nice. The car ran smooth and no trouble at all.
Feb 23 2017
Pros: It was a quick in and out, both picking up and dropping off. The person I dealt with was very pleasant.
Cons: The instructions on the documentation on how to complete the transaction when dropping off the car were inaccurate. It talked about a drop box, but there was none. It did not mention whether to leave the keys in the car or not.
Pros: 15 hr plus delay due to weather website shows counter close's at 1030pm local, we arrived at 1015pm and no one was there thus costing me $150 usd for a taxi to round Rock. If I was the manager I'd fire those people as there were 4 other groups in my situation.thanks for nothing alamo!
May 29 2017
Cons: The only thing with the drop off was i was unclear about who and where i should drop off the vehicle. There wasn't an Alamo in Killeen TX airport. So i had to call to see what agency I was supposed to use.
Pros: We had missed a connection, so we came in on a later flight than planned. Realizing that the Killeen Texas airport may closing before we get there, I called the counter. They said, yes they may be closed by that time but assured me someone would be waiting. Sure enough they were, and he greeted me by name, since I was indeed their last customer. Great service!
Pros: I liked that when I landed in Killeen, Texas I was able to take care of all the paperwork and get my car keys right next to the luggage pick up site while I waited for my bags. The car was well maintained and the price i was charged was reasonable. Dropping it off did not really present any hassle either.