Reviews for Hertz in Dallas
- All reviews 100%
Nov 30 2016
The rental never happened
Cons: They did not have the vehicle and they did not have any other vehicle available
Nov 29 2016
Pros: The staff at the downtown Dallas store were very helpful and accommodating.
Cons: I was scheduled to pick up the rental at the Marvin D. Love Freeway location on Friday afternoon. I had flown into Dallas that day and needed to be at an event by 3:00. When I arrived at the rental location around 2:00, I was told that they could not give me my car because their "system was down." I was told that I could get a car at the downtown location, but going there was not possible because of my event. I asked about having a car delivered to me but that was not possible. I had to rely on a friend and Uber until I was able to pick up the car on Saturday morning. My rate was adjusted to account for the day I did not have the car.
Nov 27 2016
Less than expected from a company like hertz
Pros: Car and price were as agreed upon. Return of car was quick and smooth. No surprises.
Cons: Had to wait an extended period of time for car upon arrival due to system being down. Exterior and interior of car was dirty. Especially interior. There was literally what appeared to be soda on interior roof of car and drivers seat was filthy.
Nov 16 2016
NO AVAILABLE CARS
Cons: I got a phone call 30 min prior to my pickup time on Sunday afternoon saying they had no more cars. They said the airport would honor my $69 reservation, but they did not. They tried to charge me $250 for a 2 day rental. Completely inappropriate, unprofessional and unacceptable.