Reviews for Hertz in Dallas
- All reviews 100%
Feb 20 2017
Jan 27 2017
Rented from wrong airport on Kayak
Cons: The offer wasn't clear that the rental was at Love and not DFW. So I accidentally rented a car at Love when I meant to rent in DFW. Makes me not want to use Kayak
Jan 25 2017
Bait and switch
Cons: Charged double of advertised price... Switched cars without telling me or asking permission.
Jan 20 2017
Terrible customer service at Dallas Airport... TER
Pros: the car was pretty nice, the shuttle driver was helpful dropping us off
Cons: The staff was rude and did not give me information that I needed. No one talked me through the process checking the car etc. When in the parking lot I asked if anyone was going to look at it, one employee pointed in a general direction and said they would check it over there. We drove over there and saw an attendant with a clipboard and asked if she was the person who checked the cars. She looked annoyed and responded accordingly as she pointed us generally to the gate. At the gate, the attendant checked my papers, then asked me to sign something. I then asked if he was going to check the car because there were a couple of scratches. He responded by telling me to just write it down while looking somewhat irritated that I would ask (while he did not even bother to walk around the car to give it the slightest glance). Worst of all, the person at the desk that initially checked me out made me feel like he was just looking for extra things to charge me for, making the whole experience feel like they were trying to not account for car damage so they could charge me at the end. I have never had a worse rental car experience in my life. This is probably in the top 3 for worst sales experiences ever for me. There was literally only one person who even treated us with any respect or cordiality whatsoever.