Reviews for Hertz in Dallas
- All reviews 100%
Oct 25 2016
Got a great deal!
Pros: The car was great on gas and drove like a champ from Dallas Texas all the way to Pittsburgh, Pa.
Cons: When I went to pick up the car, although I booked a mid size 2 weeks in advance, the only car available was a compact car for me to use and it had not been washed, vacuumed or Windows cleaned. I had to stop at a gas station to clean the front windshield. I was informed that I couldn't even upgrade because all the other cars available all needed oil changes. The compact was the only option I was given. The person did however lower my rate.
Sep 22 2016
Pros: Car was Clean
Cons: When I arrived at the location they did not have a car for me. the agent told me that she did not have a contact number for me so could not call to notify me. A car was finally located however it was not the size/type car that I rented. I called later to try to change the drop off location and was told that I was unable to change the location as it was a pre-paid rental.
Sep 19 2016
Hertz two locations 2 different services
Pros: Everything but the initial pick up location. The second location was excellent. I was treated with respect and offered what I needed. The car was comfortable clean no complaints there.
Cons: My first location had no car for me even though I had booked ahead. The customer rep was not nice and when I tried talking to her she was least bothered as a matter of fact eating McDonald's while I was having my melt down on not having the very car I was spotted to pick up. I eventually ended up in the downtown location and received the best service.
Sep 19 2016
Slow pick up time
Pros: very friendly, apologetic staff
Cons: had only 1 computer, and a lot of calls (Cowboys 1st weekend to play, so volume was high); caused extra delays for my service as I waited for computer to become available for my own reservation (took nearly an hour)