Book Hertz car rentals in Dallas

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Reviews for Hertz in Dallas

  • All reviews 100%
6.3/10 Good
Based on 17 reviews
  • 6.6
  • 6.2
  • 4.3
  • 5.7

Recent reviews

Most recent
    4.0 Mediocre
    Sep 22 2016
    Pros: Car was Clean
    Cons: When I arrived at the location they did not have a car for me. the agent told me that she did not have a contact number for me so could not call to notify me. A car was finally located however it was not the size/type car that I rented. I called later to try to change the drop off location and was told that I was unable to change the location as it was a pre-paid rental.
    8.0 Good
    Sep 19 2016
    Hertz two locations 2 different services
    Pros: Everything but the initial pick up location. The second location was excellent. I was treated with respect and offered what I needed. The car was comfortable clean no complaints there.
    Cons: My first location had no car for me even though I had booked ahead. The customer rep was not nice and when I tried talking to her she was least bothered as a matter of fact eating McDonald's while I was having my melt down on not having the very car I was spotted to pick up. I eventually ended up in the downtown location and received the best service.
    9.6 Excellent
    Sep 19 2016
    Slow pick up time
    Pros: very friendly, apologetic staff
    Cons: had only 1 computer, and a lot of calls (Cowboys 1st weekend to play, so volume was high); caused extra delays for my service as I waited for computer to become available for my own reservation (took nearly an hour)
    6.8 Good
    Aug 28 2016
    Bait and Switch
    Pros: Frontier truck was clean and great on gas mileage.
    Cons: Called 1-800 number night before and they said i could pick up truck earlier. When i got to location 3 hours early they did not have truck! They couldn't even tell me if it would be ready for noon schedule. They sent a man to pick one up at Dallas airport and he came back without one. So i waited several hours for nothing. Seems they rented unit before guy got there. Then they transferred one in fro Mesquite. Waited again. Then truck arrived and I was able to leave after waiting past noon my scheduled time. The manager at location was great but had no support from regional team and was put in a terrible position. even 1-800 number customer service was poor! When I dropped off truck LAX rental team gave me a $40 voucher for dealing with issue! Hertz needs to work on customer service from booking and regional support of rental centers. Local teams were great but regional support was poor. Taking a 24 hr road trip was extended 4 hours due to Hertz inefficiency! Hopefully this was a one time issue.

Where can I find Hertz car rentals in Dallas?

1200 Ross Ave., Hertz car rentals


1200 Ross Ave.


+1 214 979 9494
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