2.0
Never actually received the vehicle. Cars were not available so after standing in line for over an hour had to leave via Uber to get to a meeting. Each customer ahead in line was taking 30+ minutes to get checked in. Slow and disorganized. Would expect a refund if card was charged.Reviewed Jun 19 2025
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2.0
Horrendous. I made a reservation to get to the airport to be told they’re no cars available to rent. Except electric cars!Reviewed Oct 25 2024
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8.0
We bought a insurance with Kayak and Avis agent said that the insurance was not good and we bought a new one with AvisReviewed May 15 2024
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10.0
I had a brand new car for a great rate. So easy picking up and dropping off. Thanks Avis!Reviewed Apr 9 2024
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4.0
Pick up was absolutely ridiculous. Took over two hours from entering the line to getting into the vehicle I had already scheduled. Completely screwed up all rest of my schedule. Upon return they have no record of me dropping the vehicle off, which was done on time on the correct date. Proceeded to try and charge me $1800 for a two day rental and had to close my credit card for fraudulent charges. To say least will never be using Avis again.Reviewed Mar 18 2024
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4.0
The offer I received was for electric car only which was not advertised that way. At the pickup counter they couldn’t explain where I could recharge EV before drop off nor they had a service to prepay the charge (as you do the fuel tank). I was charged $100usd to get a gas car instead which was double the fare I had paid alreadyReviewed Mar 9 2024
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2.0
I rent a car in order to travel from dallas to houston, they assigns a e car without endurance for the trip. They rent me another car and charge me with 18 usd more.Reviewed Feb 26 2024
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2.0
Reservation booked and confirmed but no cars available and 40 people in line at counter yelling at the staff. Fist time and last time booking with Kayak and AvisReviewed Feb 23 2024
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10.0
Everything was greatReviewed Jan 19 2024
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4.0
Pick up was terrible, person at the desk was rude and short, just ready to get me out. Then for the car I 1st I walked all the way across the parking lot to the number I was told and there was no car there, then went back and waited in line again to get reassigned a car. The car I received was dirty but they said it’s okay I won’t be charged extra. Drop off was AMAZING, the drop off location had such a friendly and nice lady! She was helpful and just nice!Reviewed Jan 3 2024
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2.0
My car was basically a roller skate. I expected a compact and got a sub, sub-compact. It rained throughout my trip and my rental’s tires were almost bald. I was a a significant risk of accident all day. 😤Reviewed Dec 25 2023
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10.0
The staff was excellent and most helpful.Reviewed Dec 22 2023
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