Reviews for Budget in Dallas
- All reviews 100%
Based on 78 reviews
Mar 25 2017
Pros: We arrived in the middle of the night at DWF and got our car without issue. Dropped it off at a different location the next day and all was well.
Mar 18 2017
Cons: Waited at the location in line for 40 minutes, not enough help! I booked the insurance on the Budget website then was told it was not theirs and if I had an accident it was my problem. Why is it on the Budget website then? I booked a mid size SUV they tried to give me this tiny Jeep which was not comparable to the Ford Escape or similar they had promised. They finally gave me a Mitsubishi Outlander which is a mid size but wanted to charge an extra $50 per day. That's more than double the original rate. They finally cut it down some but still.... And oh they pushed the insurance! And tried to sell me a car charger. I would expect a modern car to have a USB port.
Mar 14 2017
Pros: Nothing they booked me at the wrong airport
Cons: Nothing got booked at the wrong airport and the Budget company wouldn't work with me went to another rental car company
Mar 12 2017
Pros: The car was clean and confortable
Cons: The persons for drop off.. charge me gas...and i return it full. I had the recipes.
Mar 3 2017
Missing some important policy info
Pros: Making the reservation was simple easy and fast.
Cons: Nowhere that i could find online did they mention that if you are under 25 years of age that you are not able to pay with a debit card. I knew about the extra daily fee but, when I arrived to pick up my rental I was unable to get the car. I had already put money down and was unable to get a refund and ended up being stuck at the airport with no ride for quite a while before I could arrange another mode of transportation.
Mar 3 2017
Disappointing wont use budget in future
Pros: The check in attendant and the return attendant were both extremely good. Nice efficient easy to get and return vehicle. The professionalism of the staff was exceptional. However the vehicle itself was outdated compare to what I'm used to renting. A reminder I will never own a chevy product
Jan 30 2017
Pros: Dallas Love Field location-quick check in, clean car, quick return, car in good condition..
Jan 29 2017
Did not get my car and charged more
Pros: They reworked my rate to match what was owed on my reservation.
Cons: I was on time for my rental and they did not have my car or anything in the same class. They upgraded me to a BMW but charged me for it without saying so. I had to contest it. Basically, my confirmed reservation meant nothing. First and last time I go with Budget.
Jan 24 2017
Car was okay, counter service was not.
Pros: The rate was good, and the car was clean, free of any mechanical issues, rode smoothly. Afterward, customer service was somewhat helpful.
Cons: The counter agent was pushy with trying to get us to upgrade to a larger car, when we had already made it clear that we were wanting a fuel efficient car due to the fact that we were driving from TX to WI. I initially made two reservations, for an intermediate as well as a compact car, not knowing what we would need (we were driving last minute because our flight home was cancelled). After I made it clear that we wanted the larger of the two reservations, the agent continued with the compact reservation and charged us for an upgrade. He did not go over the terms of the contract, including fuel, late fees, etc. We were charged an additional $155 when we returned the car 5 hours early, and it took a week for this to get resolved. Not very happy with the whole experience.
Jan 10 2017
Cons: I rented the car ahead of time. My flight was delayed so I called 3 times and the phone rang non-stop with no answer. I went online and changed the time and website allowed the time changed. When I arrived, the counter was closed.
Dec 12 2016
Very good place
Pros: No late fees
Cons: Love it all
Nov 26 2016
You don't get what you paid for
Cons: The cost when I booked ended up being so much higher than the final cost.
Nov 12 2016
Excellent customer service
Pros: They were very accommodating. The service was quick and the vehicle very clean
Cons: The cost.
Oct 24 2016
Great deal for the Budget
Pros: I had a friend that rented the same make and model Fusion But not the Kick -SS VERSION LIKE MINE. It was fast and fun to drive a big bang for the buck.
Cons: More time to drive it. I have considered purchasing the same vehicle.
Oct 23 2016
Pros: excellent service at the rental place and I just dropped the car as we didn't have to wait for the attendant which was faster especially given many people were waiting.
Oct 23 2016
Long line, no staffing
Cons: They had two people at the counter and 50 people in line. How do you not know how many reservations you have and staff accordingly. I made a reservation with another company while waiting in line and paid $20 more, but it was worth it.
Oct 12 2016
Pros: The employees at the counter were incredibly helpful.
Sep 30 2016
A few issues...but all fixed with a satisfactory o
Pros: Quick check in, the car was not washed or vacuumed though. Car was very nice, would consider buying a 2017 Hyundai Sonata after this rental! I will also go back to this Budget after they resolved my issues.
Cons: -Budget Love Field location was closed from 1am-5am when my plane left at 6, super inconvenient. This should be expressed very clearly!! Most other airport car rental places are open 24hrs. -Called to extend my rental a few hours. Customer service said no problem wouldn't increase my price. When I returned the car, they increased my price by $125.00. -Spoke with a manager at the rental counter , he saw that I called, and completely removed the additional charges.
Sep 27 2016
Awesome Customer Service
Pros: I arrived in Dallas at 1:09 am and Budget was closed, but they had a sign to go to Avis counter and my reservation was ready when I arrived at the Avis counter.
Sep 25 2016
Do not rent from Budget at DFW in the middle of th
Pros: The car itself was very nice, and very comfortable (higher class than we usually rent).
Cons: Budget (and their partners) are not actually 24h at their DFW location, all the partners go through AVIS during the night... so yeah, waiting an hour to get a car at 1 am (followed by 2 hour drive) is VERY painful. I made some remarks about it to the agent, but both him and us were frustrated; nonetheless, they ended up making some unacceptable comment.
Sep 11 2016
Cons: They charged a fuel camount even though we turned it in with a full tank.
Sep 6 2016
Slow But Helpful
Pros: I arrived late in the evening at Dallas Love Field and check-in was quite crowded. Instead of quickly working through those waiting, reps tried to upsell those ahead of me. Fortunately, that did not happen to me (perhaps because I prepaid?). Also, I had made a mistake in my reservation, which the rep quickly resolved, efficiently and pleasantly. Overall, very pleased and will use Budget again.
Sep 4 2016
Pros: The car I got was very clean and got the job done.
Cons: The car I reserved was not ready at the schedule time. It wasn't even at the location. They attempted to upsell me to 3 different cars, and only after I declined all of these upsells and waited for 30 minutes did they offer me another vehicle for the quoted price.
Jul 27 2016
Pros: I like that they had several different minivans to chose from. I had rented one for a week to Disney world. Thank you Danny at the Dallas Lovefield office for fixing a clerical problem.
Cons: Lets just say thank goodness I still have my confirmation #.
Jul 21 2016
Unbelievable surcharges - including an absolute li
Pros: Car was just as described - new, clean, satellite radio, great amenities. Quick check-in process and friendly staff.
Cons: When I returned my car in Houston, I was billed $166.03(!) for fuel service. When I asked why the charge was so high upon dropping the car off in Houston, the Budget rep told me they bill at $10.00 per gallon, but I had more than half a tank remaining, and the Dodge Charger.'s fuel tank is only 18.5 gallons! Overall, I paid a total of $543.95 on what was quoted to me as $206.59 including all taxes, surcharges, and fees. These surcharges, particularly the fuel ripoff, were an enormous slap in the face and I will NEVER rent from Budget again.
Jun 22 2016
Easy In and Out
Pros: Very easy check in and check out. The guy that checked me in was fantastic. Very Friendly and personable.
Apr 24 2016
Robbed due to Friday midnight definition
Pros: Original price quoted by Kayak
Cons: Had to reserve another car because of miscommunications between kayak and budget. Friday reservation by kayak was deemed Saturday reservation by Budget. Instead of a $21 per night rate quoted and reserved through kayak, budget said I had to wait until midnight, the next day, to get that rate or pay $200 per night. Wtf? Kayak stated Friday 15 April midnight on the email I received; budget said that meant Saturday after 12:00am. I arrived at the Airport, Dallas Love Field, at 8:30pm. They would not let me have the car early inspite of me showing them the email stating it was 15 April. Anyways, I feel like Budget was trying to screw me because they had cars available and was charging $200 a day but would not let me get my car early.
Apr 11 2016
Disorganized with poor communication
Pros: I liked that we were able to get the vehicle I thought I reserved, after they told us is wasn't available.
Cons: I didn't like confirming the car with the lady at the pickup center only to arrive and have the car not available(she called to confirm 20 minutes prior to me arriving. I let her know I was literally on my way). Also, the vehicle was FILTHY. I cleaned the interior myself because there was dirty sticky film over the hard surfaces. I used a anit-bacterial fabric spray on the upholstery for good measure.
Apr 10 2016
Cons: two days before the rental pickup, they called us to say location is closed. Only option was to pickup at airport. They did not honor the quoted / committed rental rate at airport location.
Apr 9 2016
Pros: it was a comfortable clean car.
Cons: the Budget customer service staff were unreliable. One staff member guaranteed me a specific service for free and the next one tole me that they would charge me $206 for that service when I called to confirm that the change was made. I will advise against others using this company.
Apr 3 2016
Poor customer service
Pros: Car was clean. Easy to drop off.
Cons: I did pay only what was quoted me but upon pickup the sales agent tried to get me to add on several other fees and explained them poorly. Notably there fee for using their service for tolls was explained the worst. Already stressed out from traveling I spent the first day terrified that I would be paying more than anticipated for my rental.
Apr 2 2016
Pros: Have no problem whatsoever, paper work, car was ready to be picked up, the only thing that could have made it better was to have more agents at the counter, they were quite a few people waiting.
Cons: Agents made you feel welcome and relax, were very efficient at what they where doing.
Mar 28 2016
Pros: Great experience! Everything went according to plan.
Cons: I did not like the extra toll that was added to my bill. I didn't use it as much as I was charged. This is the only disappointment I experience.
Mar 9 2016
Pros: This app gave me one price and I paid 10 times that. A true bate and switch. The app said 14 $ a day. It was 4 days for 370$ that is not 14 a dad. The agent canceled my resevertion made with this app said she could get me a better deal. Anyway it sucked. A car is a car, only difference is the cost, service is all the same where ever you go.
Cons: Cost from this app was a lie
Feb 18 2016
Pros: Everything was a smooth ride from the reservation, picking up and dropping off. The customer service was excellent. I made a reservation for an economy car. When I went to pickup realized that it was just too small. I was able to change to another vehicle without any problem. The attendant was very knowledgeable about what she was doing and therefore, was able to accommodate price and size of vehicle.
Dec 18 2015
Pros: We had a car. Rental location in reference to the airport was good.
Cons: A few things to keep in mind. First and most important, the individual processing the paperwork never mentioned the e-toll convenience fee of $3.95 a day. We rented for the car for four days so paid $15.80 for a $1.73 toll. Seems fair. Second, we rented a Jeep Patriot 2WD. Not a great car so future renters, keep in mind and ask for something else in that car class. Third, customer service was ok, not great, but ok.
Dec 9 2015
Fast & Friendly
Pros: The shuttles buses seemed to wait for me - very prompt & helpful. The service desk professional was very nice! The car itself was super clean!
Dec 1 2015
hidding charges...budget is FRAUD
Cons: got a cheaper deal at budget but they added $150 more in taxes + surcharges.
Oct 20 2015
No grace period on extra day fee
Cons: Line was unacceptably long with only three employees working when we picked up. Two hours late to drop off and was charged for an extra day. The car was okay, but could have been cleaner and a higher trim level. I rented a car in the same class in Portland the week before and it was miles better.