Reviews for Budget in Dallas
- All reviews 100%
Jan 30 2017
Pros: Dallas Love Field location-quick check in, clean car, quick return, car in good condition..
Jan 29 2017
Did not get my car and charged more
Pros: They reworked my rate to match what was owed on my reservation.
Cons: I was on time for my rental and they did not have my car or anything in the same class. They upgraded me to a BMW but charged me for it without saying so. I had to contest it. Basically, my confirmed reservation meant nothing. First and last time I go with Budget.
Jan 24 2017
Car was okay, counter service was not.
Pros: The rate was good, and the car was clean, free of any mechanical issues, rode smoothly. Afterward, customer service was somewhat helpful.
Cons: The counter agent was pushy with trying to get us to upgrade to a larger car, when we had already made it clear that we were wanting a fuel efficient car due to the fact that we were driving from TX to WI. I initially made two reservations, for an intermediate as well as a compact car, not knowing what we would need (we were driving last minute because our flight home was cancelled). After I made it clear that we wanted the larger of the two reservations, the agent continued with the compact reservation and charged us for an upgrade. He did not go over the terms of the contract, including fuel, late fees, etc. We were charged an additional $155 when we returned the car 5 hours early, and it took a week for this to get resolved. Not very happy with the whole experience.
Jan 10 2017
Cons: I rented the car ahead of time. My flight was delayed so I called 3 times and the phone rang non-stop with no answer. I went online and changed the time and website allowed the time changed. When I arrived, the counter was closed.