10.0 ExcellentAug 3 2021
The car wasn't quite ready when we picked it up...so it had not been through a car wash. It was cleaned inside. There was a mixup with another name (not mine) on the contract, but my credit card was used and the checkin went ok without problems.
1.9 HorribleJul 29 2021
Did not allow me to cancell
1.9 HorribleJul 22 2021
Employees arguing in front of me at pick up during an already stressful time. One employee saying one thing and the other employee contradicts the first. Takes 2 hours to finally get vehicle. During drop off ZERO EMPLOYEES AT OFFICE Reno Vassar Hertz. Waited for 15 minutes before I had to leave to catch my flight, had to use the after hours drop box.
4.0 OkayMay 26 2021
Staff was friendlyI had to wait 75 minutes to pick up vehicle. They didn’t have the vehicle I had reserved (a cargo van)
10.0 ExcellentMay 19 2021
The staff was very efficient and hustled to get me in and out even though he was the only one there!!!!Really nothing! I loved the car and service that I received!
2.0 MediocreJul 12 2020
Wasn’t open as indicated. Couldn’t get a car.
9.6 ExcellentMay 21 2019
Staff was quick, efficient and made everything easy.No issues.
7.6 GoodApr 10 2019
Helpful and and very nice staff.Would have been nice to have the option of another make of vehicle besides a GM product.
10.0 ExcellentMar 12 2019
Very easy to pick up and drop off with a reservation. Very charming staff.
10.0 ExcellentMay 13 2018
The service was fantastic. Very nice staff.,Had no problems at all