Pros: I was not able to rent at my location in Durham, NC...
Budget has a Budget and Avis rental located off of Guess Rd by North Gate Mall
Dec 29 2016
Pros: Car was in good condition and tank was full. Nice new car. No cigarette smell. I enjoyed driving it.
Cons: Arrived at pickup time and no cars were available. Didn't get a car until an hour and a half later after waiting in the lobby. The agent said she was waiting for a fleet of cars to arrive from the airport and had no idea when they would arrive.
Many others with reservations that morning ran into the same problem. We all had to wait for the cars to be returned.
Hairy situation! I felt bad for the agent working that day. It wasn't her fault that there were no cars available but we did all have reservations.
Dec 30 2016
Pros: Overall the car was fine. Would have liked a run through of the controls - heat, defroster etc. Good on gas.
Aug 17 2017
Pros: Pick up was easy and car was clean.
Nov 26 2017
Cons: Reserved car 2 weeks in advance. Get a call 4 hours before pickup time to tell me there are no cars. Had to scramble to find a car at another company.
Dec 2 2017
Pros: The man at the counter was friendly.
Cons: Difficult to actually find. It is located in the Sheraton. Would have been much easier if that was denoted on the address. The car was in great condition and easy to drive but it was dirty and had a bad smell. Had to drive 12 hours with the window cracked for fresh air.
Dec 8 2017
Dec 27 2017
RUDE All Around! No customer service
Pros: Nothing except I decided never to attempt securing a rental car there again.
Cons: The was no customer service at all and they only offered me a different location at twice the rate I was originally confirmed for.
Cons: I asked the guy when I picked the car up that it had cruise control and he said yes. I got in it started down the road and behold NO cruise. I drove over 1000 miles. I have used your service three times now and two of the three trips I have not been happy with. I have returned the cars all three times to the location in Quincy, IL. They seem to be nice people to work with and gave me a ride to pick up my car. I also paid for mid size car thinking it would have the cruse they gave me a Prius I do not think this is a mid size car. I will have to think if it is worth another car rental from you or not.
May 17 2017
the good and bad
Pros: The person I worked with was nice.
Cons: The car was not ready at my scheduled time, which was frustrating; I had to wait about 30-45mins for my car to be ready. The waiting area was not very nice.
Jul 19 2017
Cons: It took about 35' to get the car. There is also no drop box for off hours drop off.
Oct 17 2017
Great Rental Experience
Pros: The staff at the location were very friendly and knowledgeable.
Cons: Nothing negative to report.
Oct 23 2017
Fine car, but slow takeout
Pros: Fine car and online system was easy. Return was fine.
Cons: The pickup was quite complicated and took a while, though, as the guys there somehow didn't manage to deal with my European IDs. Worked fine in the end, but took a while...
Dec 23 2017
Tried To Stick Me With Other Fees
Pros: Price was great and the pickup was extremely quick.
Cons: After paying for the reservation through Kayak, the sales associate told me that because Kayak is a 3rd Party, the don’t include all the fees that you have to pay. That made no sense. Come to find out they were trying to charge an underage fee when I clearly wasn’t underage. The associate told me he couldn’t remove the charge, but his manager will reduce the amount that I have to pay. I told them that if I’m of age, that there is no way I’m paying an underage fee, even if it was added by accident. I ended up talking to another associate and he understood my situation and started removing the charge right away.
I didn’t pay anthything extra. I just didn’t like the amount of time I wasted trying to convince them that I wasn’t going to pay a charge that didn’t apply to me. I’ll still continue to rent from them.
Pros: I was impressed with the assistant Manager in Hillsborough NC (Jesse?) he was patient and did all he could to help me get this car I had a few issues that needed to be ironed out and he told me what I could do, it took time he did not rent my car out, he waited for me to get back. Thanks for all your help
Aug 27 2016
Pros: Relatively easy to work with, able to drop off car overnight.
Cons: Had to take a pickup truck due to no compact cars in stock
Feb 10 2017
Pros: The size and type of car was good, the price was good.
Cons: The car smelled a bit like someone had been smoking in the car and the seats needed to be shampooed. I also didn't like the way the car drove: it was an automatic but the gears shifted hard.
Mar 8 2017
I enjoyed the opportunity to use enterprise they w
Pros: Convenient , reliable and most of all comfortable. Easy to pay, friendly calls the day of and before to make sure I was still interested in using them. They wanted to make sure what I needed and to have it available for me. The cost was so much more my size than any of the other place I had tried. The price was cheap and much more for someone's pocket that is on a fixed income.
Cons: That the person checking up to see if I needed the vehicle did not tell me about having to bring 2 forms to prove of my ability to pay, and live. This was an inconvenience for me, but the person at the desk helped me and my husband out.