Not what I was looking for, but overall a good vehicle.
Pros: I loved the service. The staff at the Enterprise rental facility was by far the best I've experienced. The follow-up was impeccable. The cleanliness of the vehicle was good.
Cons: I requested a SUV, but ended up with a minivan. The baggage space was more than I needed, but the comfort was not as nice as the SUVs I had rented in the past.
Jul 31 2016
Pros: Excellent gas milage
Cons: Windows and inside could have been cleaner
Oct 13 2016
great price with an upgrade
Pros: I got a decent price for my rental. I was fine with the compact car and the price was fair. When I went to pick up the car, I was pleasantly surprised with the option to upgrade to a brand new SUV for the same price! The car was wonderful, the service was great. No complaints, no regrets.
Feb 21 2017
Excellent customer service & car.
Pros: Customer service was fast, professional, helpful & polite. No hidden fees & an effortless transaction. I was very impressed. The car was also perfect & performed well.
Cons: Having to give back the car... 2016 Toyota Corolla... great fuel mpg & very smooth to drive.
Pros: The car was very suitable, would have enjoyed more room but gas mileage was sufficient and the value of this rental size was best.
Cons: One hour and 15 minutes for dropoff, very unacceptable. I understand things happen but that caused problems for myself as well. No representative was at the location when I arrived 45 minutes before close. The representative was apologetic and was obviously flustered with about 9 people and 5 transactions waiting. I wanted a receipt for my rental and was pleased I at least got that, which also took some doing because the system was trying to charge for an extra hour although I was there on time. The rental itself was fine, although they also seem to have an issue with detailing on a timely basis.
Nov 16 2016
RECOMMEND - 930 Wyoming Ave., Scranton
Pros: Arrived and informed that car was in a satellite facility. The airport folks called the correct office and a gentleman came to airport to pick me up. Only ten minutes away. $100/day less than airport! Well worth it.
Sep 14 2017
Pros: Great value for the rental.
Cons: Our pick up was incredibly stressful. We weren't allowed to use American Express at booking, and had to wait on the phone for over 30 minutes when we picked up the car to change the credit card information. The phone representative was unable to answer our questions and took an unnecessary amount of time to confirm that were were going to pay the amount we originally reserved the car at.