Pros: Good experience overall. Slow start because the vehicle was not ready for pickup at the designated time, but all other factors were excellent. Good clen vehicle.
Aug 23 2017
Pros: We rented our car through Kayak (at a great rate, I might add) from Enterprise at the Chattanooga airport. When picking it up, we were informed that our reservation was not from the airport location but offsite. I checked our reservation to verify what we had been told and the Confirmation stated clearly it was at the airport. We were provided with a car, but that great rate I mentioned earlier in this review.....not any more. Now all those fees that we thought were included in an airport site rental were added. I'm sure we would have found a better deal had we been quoted the correct price in the beginning.
Sep 21 2017
Pros: The car we rented was comfortable and had plenty of trunk space.
Cons: The customer service rep we had when picking up the car wasn't professional. She had an attitude about everything we said. The car was filthy, to the point where you couldn't see out the windshield. When we asked for it to please be cleaned it turned into a big deal.
Oct 26 2017
Can't pay with cash!
Pros: Nothing...couldn't rent a car.
Cons: Can't believe a company would t let you pay with cash! Offered to pay deposit and rental fee in cash, but they don't take cash. My credit has been hacked in security breaches, so II'm only using cash these days.
Jan 2 2018
Mediocre desk staff
Cons: They said they were going to note the condition on the account, so that I would not have issues upon return of the car. They did not.
Also, they did not have a printer to print out the contract at the desk.
Feb 4 2018
Always a great experience with this office.
Pros: The people in this office are always friendly and go above and beyond to make sure the customers have everything they need. I don't even shop around anymore and just use this office exclusively.