New Port Richey Car Rentals

Cons: Did not have the right drop off address, which affected the original price, I had to pay extra $100.00 and had to pay it since my flight schedule was tight. They offered no options to alleviate the issue.

Poor Customer Service

Pros: Nothing

Cons: I reserved a convertible, they didn't have one. They sent me to another rental location to pick one up. The second place didn't have one. They gave me a car that was not a convertible and did not provide a dis punt. They would not let me drop my car off at the second location, only the first. Won't be using them again.

POOR SERVICE AT HERTZ

Pros: Ummmmm.......turning in the car and being done with them.

Cons: It took us over an hour to pick up the car due to the ineptitude of the staff. When we finally got the car, it had no gas in it even tho the staff had tried to have us "prepay" the fuel. The car had obviously been smoked in even tho the staff said they had just cleaned it (while we were waiting). I would never rent from this location again. It was ridiculously lacking in customer service and satisfaction. The worst.

Rental was not ready for pick up.

Pros: Arrived to wait for Hertz to wash and clean a car for my rental.

Cons: I made a reservation for a specific time and the available car had to be cleaned. As a customer with a reservation I expected not to have to sit and wait.

You dirty ignorant s***

Pros: The ease of booking.

Cons: We expected that with our confirmation number we would have a car waiting for us. When we got to the address, there was no car and there was no dealership. We called Hertz headquarters and found the dealership has been closed for awhile. We asked for the next closest dealership and that was closed also. No cars available. We had to cajole the representative into refunding our credit charge.

Don't go here

Cons: 1st, Building does not have handi-cap access. Filthy with scabbed office furniture, electronics even sitting on the floor. Worse, I had a balance of $24 due at pick-up. I hand them my bank Visa/debit card and they were going to run a credit check stating the card wasn't a true credit card. It's the same card I made the reservation with!! And then drop-off. I park and as I'm going to go in a car whips in and some guy tells me to give him the keys, that all the employees are out doing pick-ups. I ask for ID as he has on no badge, no Hertz shirt and he has the audacity to roll his eyes at me bc I want to see ID. I will NEVER go there again.