Cons: When I arrived they did have the car I ordered. The sales rep went to the manager and asked to give me an upgrade from the back. The manager said I had to wait until a customer brought another car back? I didnt order. He said the website said they did not have to give me the car I picked out. The manager african amrrican gave a black woman a car and men who walked in
I sat there and men and black woman came in and they got cars. I felt discriminated against. White woman. The car they gave me was dirty. I waited and waited with others getting cars. I called Enterprise and leftca medsage for them to call.
They didnt. Cathy Nelson
Jan 12 2017
Poor communication and lack of effort
Pros: The vehicle, once I received one, was in very good condition
Cons: I booked online for a 12 PM pickup. I showed up at noon and they did not have the car. No effort to try and figure it out. Nothing but the "deer in the headlights look". I then asked if they would call the next local office. They said ok and they did with no luck. "deer in the headlights again". So I asked them to call another office and they did. Finally a car so I had to drive an extra 25 miles to pick up my car that was supposed to be a half mile from my office. Terrible initiative and poor customer service.
Jan 21 2017
I love it
Pros: I just wish I could charge my phone
Mar 24 2017
Pros: Enterprise Car Rental is convenient, the staff is very knowledgeable and friendly. At the last minute, I had to rent the car for an extra day and they could not have been nicer about it.
Pros: Staff was friendly and efficient at the pickup office.
Cons: Car was very dirty on the outside. The inside was fine but the windshield was dirty on the inside. The car had over 45,000 miles on it which I have never seen before from a major rental company.
Mar 20 2017
Pros: Free upgrade
Cons: One person working. Got there at 9am and checked out at 10am. lady before me was waiting on the only person to clean her car, which she had paid for days ago. The car I rented started having Engine issues not even a mile down the road. I returned it and got a free upgrade to a Jeep. I was in a hurry and had to take the car dirty since I didn't have time to wait another hour for her to vacuume the car. Never renting from Hertz again.
May 1 2017
Pros: Quick n budget friendly
Cons: Car was dirty, was told to come back and someone would clean it out, was still in same condition