Pros: When I first walked into Hertz I was greeted kindly and excited for a small trip I was taking while in Florida. The gentleman at the rental counter was very nice. I was expecting to rent the best value car but was surprised to be behind a Chevy Cruise a newer one at that.
Cons: When I rented the car I was told I would need to bring the tax from the insurance in cash (exact change), when I brought it in the lady at the counter insisted I used my credit card so she didn't have to make a bank deposit.
Aug 9 2016
Pros: Loved the gas mileage!
Cons: We weren't told that there was an additional fee of $18.00 per day in advance for an additional driver. W should of been told that upfront!!
Dec 9 2016
Pros: Quick service, clean car, invoice was as quoted.
Feb 15 2017
Not the best experience.
Cons: Car only had 3/8 tank of gas upon pickup invoice said it was full. No washer fluid in wiper fluid in front windshield. Car reeked of smoke.
Feb 24 2017
Cons: Slow leak in rear tire
Mar 1 2017
Pros: The ease of renting, the right price, and a clean car that ran well. Can't ask for better than that!
Mar 13 2017
Not sure what was Ray's problem?
Pros: The price for a day rental from Hertz is awesome. March 9th was my second time in a week to rent from Hertz and Mark helped me immensely my first time. He even offered to drive me to my bank when I realized Hertz requires a $200 authorization on my debit card as apposed to the $100 I was used to renting from Avis.
Cons: This second time renting from Hertz I had Ray "help" me.
He explained he was doing me a favor allowing me to rent that day because I didn't include my AAA number when I booked on-line. When I questioned why it hadn't been a problem the week before, he condescended that I really needed to read the details.
Ray then questioned why I had insurance when I didn't have a car. I explained I had never dropped it when I moved to Chicago three years ago and now that I'm back it was quite convenient that I still had it. He continued to opine that he could't see why someone would do that.
My final complaint is seeing that Ray added an hour to my rental instead of moving the pick up and drop off time as I had asked. I arrived at 9 AM instead of my 10 AM pick up time and asked if my drop off could be adjusted earlier as well. Ray explained he would adjust the time, which he did, but only the pick up.
I dropped the car off before 9 AM on my drop off date, have been charged an extra hour, and 5 days later the authorization amount still hasn't been credited to my account.
Apr 8 2017
Cons: First car offered was filthy. Dirty inside and out I wanted to cancel and was told I would have to take up matters with Kayak. they offered another car not much cleaner but a little better they said because of construction near the building they couldn't clean the cars, also my plans had changed and I wanted to return the car at the airport in Tampa and they told me I could not, I would have to call Kayak even though I offered to pay the difference. I will probably not recommend Kayak and may never use Hertz again. Not a good experince
Pros: friendly fast check in , easy drop off at airport, nice car,good value
Mar 24 2016
A courtesy call some half hour before closing woul
Pros: Next day, all was OK...
Cons: Reserved a car for one day with afternoon pick up so I could start my journey before dawn the next morning, the day of the return. But, with the change from Winter to Summer time, I arrived to a locked up office just a few minutes after 6. Sure would have appreciated a reminder call which never came...
Apr 25 2016
Pros: Great car, low cost
Cons: There was not a thing to dislike
Nov 28 2016
Pros: the car was fine
Cons: budget ripped us off on the gas!!! it was supposed to be full when we got it: it was not, only about 93%. we were in a hurry and thought it was "close enough" and they would not penalize us for a couple of drops. when we dropped off the car, I filled up exactly 16 miles from dropoff point. car was over 97% full. they charged us a $30 penalty. I didn't notice in the rush at the airport until I got my credit card bill. I feel like I was RIPPED OFF since I left more gas in than budget did for me. I suspect that they did the same to the previous person and then never filled up for us. first time in over 40 yrs of renting that this has happened. budget is not in our future!!!
Dec 12 2016
Good clean car
Pros: Clean. More audio options. Staff were friendly & professional. Convenient location.
Cons: No issues.
Jun 29 2017
He said she said
Cons: Charges for extra minutes because I picked up the car early (even though I said I could wait). The attendant gave me a great upgrade and said it would be no problem returning the car to the airport as scheduled. He did not say that my total bill would go from approximately $50 to over $100. If I had know that I would have picked up the car on the 28th instead of the 27th.
It would have been cheaper to get a car service. Oh and because it was a real gas eater, it cost me and e tra $15 for gas. Ugh