Pros: The people assisting were awesome at every juncture.
Nov 27 2016
Pros: Able to use debit card with proof of insurance (cover page faxed from Geico immediately) and free upgrade. Worked with a wonderful rep at the counter.
Dec 1 2016
Pros: Friendly customer service.
Dec 10 2016
Cons: I made my reservation for a Saturday at noon, when I got there, they where already close, no one call me to tell me the location close at noon, why the even let me do the reservation if their close at that time, then I was told to go to the airport location that they would help me there,but when I got there they didn't want honor my reservation and they want it to charge twice as much. Melbourne FL.
Feb 3 2017
Great customer Service
Pros: Rob was very attentive and helpful. It was a slow day, so I got a free upgrade which made my trip so much more comfortable. I will definitely rent here again.
Mar 12 2017
Cons: Service center was overwhelmed both at pick up and drop off. Vehicle selection was poor at pick up.
Mar 28 2017
Would rent again
Pros: Staff is friendly and accommodating
Cons: It would be helpful if they had a policy for dropping off the key to return the car. Since they are not open on Sunday we had to rent car for an extra day and it was so busy Monday morning we had to wait in line for 45 minutes just to return the car but overall we still love this rental company.
Nov 14 2016
Cons: The van was not cleaned @time of pickup
Jan 8 2017
Cons: West MLB didn't end up the place I rented the car. MLB airport wasn't of any help...he just said for me to take a cab and go to the other enterprise.....finally get a car.....NOT clean , car is dirty, NO GAS...too pushy , didn't listen., had to cab from hotel to pick up car....isn't it advertised they will go anywhere to pick u up? Hmmm NEVER again.
Pros: Everything worked. Easy pickup and drop off. Good price.
Sep 27 2016
The worst experience
Cons: This is my worst experience with a rental agency. Her name was Karen and she was very rude. They just had one car and that too was getting cleaned and made me wait for 15 minutes. She was trying to find excuses not to give me the car. Their recommendations were to get a car in the airport, take a shuttle, take a taxi etc and not in a mood to get me a car. I would never go back to them again in my life.
Oct 3 2016
Cost far exceeded the per day rate
Cons: We were quoted 29.99/day and the final bill was 49.99/day? I don't understand and they'll be getting a call. I won't be using Budget again!
Oct 12 2016
Pros: At least the car was there.
Cons: I had previously dropped off a car at the Melbourne airport a week prior without any issues. But when I picked up this car on the 10th, apparently it was at another location 3 miles down the road (Sears).
What irritated me was when I picked up the car nothing was said and the agent charged me double the expected rate. Once I had walked out to the car and figured out the doubled rate, they informed me that rate was down the street at the Sears location. Why wasn't this brought up at the time of pickup. Guess I need to be more aware of the budget practices.
Feb 21 2017
Schedule changes were easy online
Pros: I was able to easily adjust my schedule online via he Budget website. I had to ultimately cancel my reservation 24 hours from my pick-up time and was not charged any fee.
My 5-star ratings are based on previous budget rentals.
Mar 18 2017
Pros: Everything , nice people and efficient.
May 24 2017
At was not what we ordered and was nor washed
Pros: Agent was friendly, offered us a larger car and the easy pick up and drop off.
Aug 15 2017
Pros: Inside a Sears Service Center. Opened at 8am sharp.
Cons: I reserved a compact car (Ford Fusion or similar), they gave me a Fiesta, subcompact, but still chraged for the compact. There were very limited choises in this lot.
Pros: Renting a car outside of the airport was much less expensive. This rental car was at a car dealership toward the back garage area. Staff was really helpful and even recommended a few things to check out locally, which we appreciated. Car was clean, simple (Ford, Escort) good gas milage and got the job done. They even gave us a ride to the airport so we didn't have the hassle of a taxi. Great experience!
Feb 9 2017
Pros: ease of dropping off car
Mar 11 2017
Pros: free mileage, easy to extend, pleasant staff, ease of transaction.
Cons: extended day price a bit high
Mar 16 2017
Hertz Car in Melbourne
Pros: The service provided by Karlos Santos was very good.
Cons: The compact car was basic. It had no cruise control which I missed..
Mar 29 2017
Pros: Nice friendly people
Cons: Had to wait 20-30 minutes for a ride to airport
May 26 2017
Cons: The car was advertised to be located at the Hertz counter in the airport. It was not. It was 3 miles away. That was inconvenient and I had to arrange for my own transportation to and from the Hertz counter back to the airport. Hertz would not offer to take me to the other counter either. It was false advertising and I will not use Hertz or Kayak again. I was attending a funeral in Melbourne and did not welcome the hassle this caused.
Jun 17 2017
Pros: The price
Cons: The location
Aug 9 2017
Matt the Man
Pros: Pleasant surprise...great customer service. Great experience. Would recommend highly