Pros: The people assisting were awesome at every juncture.
Nov 27 2016
Pros: Able to use debit card with proof of insurance (cover page faxed from Geico immediately) and free upgrade. Worked with a wonderful rep at the counter.
Dec 1 2016
Pros: Friendly customer service.
Dec 10 2016
Cons: I made my reservation for a Saturday at noon, when I got there, they where already close, no one call me to tell me the location close at noon, why the even let me do the reservation if their close at that time, then I was told to go to the airport location that they would help me there,but when I got there they didn't want honor my reservation and they want it to charge twice as much. Melbourne FL.
Feb 3 2017
Great customer Service
Pros: Rob was very attentive and helpful. It was a slow day, so I got a free upgrade which made my trip so much more comfortable. I will definitely rent here again.
Nov 14 2016
Cons: The van was not cleaned @time of pickup
Jan 8 2017
Cons: West MLB didn't end up the place I rented the car. MLB airport wasn't of any help...he just said for me to take a cab and go to the other enterprise.....finally get a car.....NOT clean , car is dirty, NO GAS...too pushy , didn't listen., had to cab from hotel to pick up car....isn't it advertised they will go anywhere to pick u up? Hmmm NEVER again.
Pros: Everything worked. Easy pickup and drop off. Good price.
Sep 27 2016
The worst experience
Cons: This is my worst experience with a rental agency. Her name was Karen and she was very rude. They just had one car and that too was getting cleaned and made me wait for 15 minutes. She was trying to find excuses not to give me the car. Their recommendations were to get a car in the airport, take a shuttle, take a taxi etc and not in a mood to get me a car. I would never go back to them again in my life.
Oct 3 2016
Cost far exceeded the per day rate
Cons: We were quoted 29.99/day and the final bill was 49.99/day? I don't understand and they'll be getting a call. I won't be using Budget again!
Oct 12 2016
Pros: At least the car was there.
Cons: I had previously dropped off a car at the Melbourne airport a week prior without any issues. But when I picked up this car on the 10th, apparently it was at another location 3 miles down the road (Sears).
What irritated me was when I picked up the car nothing was said and the agent charged me double the expected rate. Once I had walked out to the car and figured out the doubled rate, they informed me that rate was down the street at the Sears location. Why wasn't this brought up at the time of pickup. Guess I need to be more aware of the budget practices.
Pros: Renting a car outside of the airport was much less expensive. This rental car was at a car dealership toward the back garage area. Staff was really helpful and even recommended a few things to check out locally, which we appreciated. Car was clean, simple (Ford, Escort) good gas milage and got the job done. They even gave us a ride to the airport so we didn't have the hassle of a taxi. Great experience!