Pico Rivera Car Rentals

Worst customer service at my drop off location

Pros: Nothing at all

Cons: The location where i dropped it off at was the worst experience ive ever had. The man who helped me was rude and pushy. Not only did i bring the car back fine , but with a vacume inside and a full tank of gas. But this guy told me since there is dirt in the back of the car, that he would have to charge me $75 extra to wash the car. That made no sense to me nor did it make sense that i would have to pay $75 for a car wash. You can detail a car for that much. I took pictures of it. He made me have to go next door to a restaurant and wipe down the dirt in order to give back the car. How is this okay??? Where did i sign up to have to wash a car that i dont own or pay $75??? Never again will i use Hertz.

Pros: Customer service reps at desk were polite; gave me leeway on return since they were very late getting car read.

Cons: Car ready 1 hr 17 min after reservation time. Didn't warn me that tank was not full. On stop by to clarify gas issue since not told of partial tank and nothing on paperwork, supervisor wanted me to understand original delay, ie that only had one guy to prep cars, busy (mostly with LIFT pickups). Not my problem, No reciprocal understanding that pick up time arranged to insure plenty of time for me to take elderly parents to doctor appt. (Arrived at appt with only 4 minutes to spare). Didn't not compare to flawless customer service I've received at other Hertz offices in area. Again, reps at desk polite. Car fine. No owners manual nor window cleaner liquid.