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11 locations in Playa del Carmen
Locations in Playa del Carmen
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Reviews
4.0 Mediocre
Anonymous, Mar 2024
Passenger van
10.0 Wonderful
Steve, Jan 2020
Pros:
YES, all was good and they spoke english, a real bonus!Cons:
Pick up process was longer than expected, return was quick and easy2 locations in Playa del Carmen
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Reviews
2.0 Poor
Anonymous, May 2024
Passenger van
2 locations in Playa del Carmen
2 locations in Playa del Carmen
3 locations in Playa del Carmen
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Reviews
2.0 Poor
Anonymous, Mar 2021
Pros:
Nothing to like. The office wasn't at the address listed. I asked for help finding it and was told by a local man that they moved to a different location about a block away. He led me there and the office was closed even though I was scheduled to pick up my car. I called the number, left a message, and no one ever called me back, ever. After two hours of waiting I went to the next closest car rental place. The man at the counter said MexRentaCar is notorious for taking more reservations than they have cars, closing the office when they run out, and not notifying people they're out of cars.Cons:
Have a car for me since I had a confirmed reservation, answer your office phone, stay open during your posted hours, notify me of any issues, work your tail off to ensure you have cars for every reservation.7 locations in Playa del Carmen
Locations in Playa del Carmen
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Reviews
4.0 Mediocre
Joseph, Apr 2024
Standard SUV
2 locations in Playa del Carmen
Locations in Playa del Carmen
10 Avenida Nte. 128 A entre calles 2 y 4, Col Centro.
+52 998 689 1918
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Reviews
2.0 Poor
Mike, Mar 2024
Economy
2.0 Poor
Anonymous, Dec 2023
Economy
10.0 Wonderful
Anonymous, Nov 2023
Economy
5 locations in Playa del Carmen
Locations in Playa del Carmen
Av 10 Sur Plaza Paraiso
+52 998 803 1901
Calle 1 Entre 15 Y 20
+52 984 803 1901
Calle 4 Notre
+52 984 879 4137
Fed Cancun Chetumal Km 296
+52 988 246 2014
Paseo Xaman Ha, Lt. #2
+52 998 246 2014
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Reviews
2.0 Poor
Anonymous, Jan 2024
Minivan
2.0 Poor
Alisa, Apr 2021
Pros:
The staff were friendly.Cons:
The car wasn't there. There was no rental, the reservation wasn't honored. And even if they had had a car they would have demanded an extra $22/day in mandatory insurance that was never indicated in the rental agreement and would have priced them out no matter what.2.0 Poor
Lawdan, Nov 2019
Pros:
Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.Cons:
Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.3 locations in Playa del Carmen
Locations in Playa del Carmen
Av Constituyentes 2
+52 984 877 2900 ext. 244055
Av. Constituyentes #1
+52 984 873 4000 ext. 3055
C 3 Sur 229 Mza 16 Lt 2
+52 984 873 0883
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Reviews
2.0 Poor
Natacha, May 2021
Pros:
NothingCons:
I saw a price online and when I went to the shop they asked me for an insurance and I had to pay double the price of the car. I’ve never had this situation in over countries2.0 Poor
Hilary, Mar 2021
Pros:
They didn’t actually have any cars to rent out even though they had multiple listings online.2.0 Poor
Anonymous, Jan 2021
Cons:
The office is hard to find and upon return they made my wife wait outside due to Covid ( even though when we came to pick up the car we were both allowed in the office). Furthermore I waited in the office for half an hour for them to give me my paperwork after asking twice for it they kicked me out. I now have the entire $2500 deposit pending on my credit card. Meanwhile we barely caught our flight back to the states thanks to this terrible experience.6 locations in Playa del Carmen
Locations in Playa del Carmen
Calle 10 Manzana 35, Lote 2-05, Local 6 Col. Centro Playa del Carmen Solidaridad Centro Comercial Plaza Paraiso
+52 984 157 9197
Carr Federal Chetumal
+52 998 877 2100
Carretera federal Chetumal Perto Juarez Km 300, Playa del Carmen / Solidaridad, Quintana Roo CP Dentro del Hotel Bluebay
+52 984 179 9252
Oficina virtual, comunicarse al: +52 (984) 873 2820
+52 984 873 2820
Playa Del Carmen, Quintana Roo
+52 984 873 2820
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Reviews
2.0 Poor
Anonymous, Sep 2024
Full-size
2.0 Poor
Anonymous, Feb 2024
Compact
3.9 Poor
Anonymous, Jul 2021
2.0 Poor
Anonymous, May 2021
Cons:
The address is not correct, the car does not exist and the price is 60 usd (instead of 41 usd) for a cheaper category of car, plus i have to pay the insurance cause they don’t accept the insurance of the credit card. It’s a fraud.2.0 Poor
Anonymous, May 2021
Pros:
Super rude staff (young guy)Cons:
Staff was so rude that we decided not to rent there and go somewhere else.2.0 Poor
Anonymous, Mar 2021
Pros:
NothingCons:
STAFF WAS EXTREMELY EXTREMELY CANNOY SAY IT ENOUGH EXTREMEEEELY RUDE! NEVER EVER AGAIN!One location in Playa del Carmen
Locations in Playa del Carmen
5a Ave Norte Esq Calle 6 Norte
+52 984 803 1239
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Reviews
2.0 Poor
Anonymous, Feb 2024
Economy
2.0 Poor
Anonymous, Jan 2024
Intermediate SUV
2.0 Poor
thecampdude, May 2021
Cons:
They did not have a car for me2.0 Poor
Anonymous, May 2021
Cons:
You should communicate more with each other. In the rental: 1) they didn't have the car at all 2) the price was much higher (from 75 to 185 dollars) I was told that you know it but do not regard it. Make it better please. We solved it directly with Hertz in the end. Have a nice day! Petr4.0 Mediocre
Tatianna, May 2021
Cons:
When I arrived to pick up my car rental reservation they did not have a car available and had me wait over 20mins to even get that information when they knew the entire time.2.0 Poor
Gertrude, Mar 2021
Pros:
NothingCons:
they didn’t have the car ,that we rented at least a month ago. And they couldn’t have cared less. We had to take a bus to get to our destination7 locations in Playa del Carmen
Locations in Playa del Carmen
5 Avenida X Calle 28 Nte
+52 800 709 5000
Area Comercial Hotel Xcaret
0180 0709 5000
Av 10 Norte Esq 14 Nte Bis
+52 800 709 5000
Av. 15 Local 41pb
+52 999 911 8040
Playa Del Carmen
+52 800 709 5000
Quinta Ave. & Calle 10
+52 999 911 8040
Quinta Avenida Colcentro
+52 800 709 5000
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Reviews
2.0 Poor
Alan, Aug 2020
Pros:
They NEVER HAVE THE CAR you order AND they try to upsell you $1000 pesos per day... THEY SUCK, NEVER RENT THERE... NEVER... You show up there and you're in a JAM if you're tight with time... They GOT YOU BY THE BALLS and upcharge...2.0 Poor
Chris, Jan 2020
Cons:
They charged triple of what reservation confirmed. Dont trust12.0 Poor
Paul, Jan 2020
Pros:
Nothing. The car wasn't available. I traveled to pick up the car, and they refused to honor the reservation because they didn't have any cars.Cons:
Having an accurate inventory. There were no cars.2.0 Poor
Anonymous, Dec 2019
Pros:
Nothing, they said that they don’t have a car for me. They want to give me a more expensive car instead.2 locations in Playa del Carmen
Locations in Playa del Carmen
Plaza Tukan Local 4 10a Avenid
0180 0709 5010
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Reviews
2.0 Poor
Anonymous, Jan 2024
Standard
2.0 Poor
Anonymous, Jan 2024
Economy
2.0 Poor
Anonymous, Dec 2023
Standard
2.0 Poor
Alberto, Dec 2021
2.0 Poor
David, Apr 2021
Pros:
They charge mandatory insurance which is 3 times more than the car rental.2.0 Poor
Anonymous, Feb 2021
Pros:
The drop off was super quick and efficient.Cons:
We were quoted $350 we knew the y were going to try to sell us insurance so we got insurance trough our credit card, even with our credit card insurance they wanted to charge us the $350 plus another $850 for insurance for $1200 total!!! When we told them that was ridiculous and started to leave the price suddenly dropped to $750 total which was still twice what we were quoted but we accepted it. Its really sad that they try to take advantage of people on vacation!!2 locations in Playa del Carmen
Locations in Playa del Carmen
Av 10 Esq 16
+52 800 021 2277
Calle 4 Loc 2, Entre Calles
180 0021 2277
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Reviews
2.0 Poor
Anonymous, Mar 2021
Pros:
NothingCons:
Everything2.0 Poor
David, Mar 2021
Pros:
The pickup time was 8pm and they were already closed.Cons:
The Firefly representative was so, so rude. Not willing to help, barely wanted to talk to me even though I had a reservation.2.0 Poor
Brandon, Jan 2021
Pros:
Absolutely nothing. Even with a reservation, many days in advance, there was no car for us when we arrived at the rental place. On top of that, the thrifty rental office was closed and everything was being operated through the Hertz office. Worst experience I’ve ever had.Cons:
Nothing went correctly, so technically everything could have been better.One location in Playa del Carmen
Locations in Playa del Carmen
Local 24, Manzana 81 Lote 1, Condominio Aldea Thai
+52 994 803 3748
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Reviews
2.0 Poor
Anonymous, Apr 2021
Pros:
I paid really more without explication!2.0 Poor
David, Apr 2021
Pros:
Economy is an intermediary for other companies in Playa del Carmen, they took the reservation knowing they didn't have cars. I got a mysterious message through whatsapp saying that there were no more cars. When I went to another location for the agency who messaged me, America auto rentals, they did in fact have cars but didn't want to give it at the rate I reserved for, because there were clients willing to pay more.2 locations in Playa del Carmen
Locations in Playa del Carmen
16 Bis
+52 33 4170 8243
av. 10 Mza 24 Lte 3
+52 984 803 0740
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Reviews
2.0 Poor
Dan, Nov 2019
Pros:
No one was rude.Cons:
The pick-up location could have existed.2.0 Poor
Kevin, Nov 2019
Pros:
Nothing at allCons:
Actually having the car. Instead of arriving and asking for an extra $2002 locations in Playa del Carmen
Locations in Playa del Carmen
Av 10 Esq 16
+52 800 365 1111
Calle 4 Loc 2, Entre Calles
180 0021 2277
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Reviews
2.0 Poor
Anonymous, Dec 2020
Cons:
Charging to my credit card did not work. I called my bank and they said there was enough funds. So we could not rent the car and spent hours waiting for nothing.2.0 Poor
Anonymous, Jan 2020
Cons:
They didn’t have a car for us and left us with no car because it wasnt prepaid!!! Very stressful experience when stating holiday. Last time I book a car on kayak2.0 Poor
Alan, Jan 2020
Pros:
NothingCons:
Dollar didn't have carsnto rent out.2.0 Poor
Andres, Jan 2020
Pros:
Nothing!Cons:
The car that I rented was not available, and they wanted to give me a smaller car. They said that the price was wrong and instead of the one stated they wanted to charge about 450 dollars instead of 99.2.0 Poor
Anonymous, Dec 2019
Pros:
I didn't like anything. I booked a car for 100 usd for 5 days. When I arrived I was told that it is 200 usd, as the initial amount did not include taxes and service fees (100%!!!). Also the insurance was + 300 usd. So, instead of 100 it turned out to be 500. It is insane.2.0 Poor
Gino, Dec 2019
Cons:
First the address listed on the Internet was incorrect as they closed that location and have not updated their information. Second they are affiliated with thrifty and firefly so it is all the same company at the location. Third the Internet reservation charge was to be $22 per day. When I got there they were trying to charge $32 per day saying It was the exchange rate which is bullshit because the exchange rate is automatic on your credit card which is about $19 pesos per one US dollar. Four they wanted to charge liability insurance which I did not need as Visa and American Express credit cards cover all collision of rental vehicles. Also if you have a basic car insurance policy in United States it will cover liability. If you take the collision insurance which is about $15-$20 per day then your credit card automatically cancels their insurance. So altogether the rental would’ve been $52 per day. The Representative is very obnoxious and professional. I felt like they were trying to rough arm me to purchase the extra insurance. He said the only way they would not as if they charge my credit card $200,000 pesos about $10,000 USD as a credit card hold until the car returned safely. Dollar thrifty and firefly is a complete scam of business. I’ve dealt with other companies here that are professional and much better and do not haggle.2 locations in Playa del Carmen
Locations in Playa del Carmen
5 Avenida Entre 14 Norte Y 16 Norte Bis
0180 0225 4369
Europcar Calle 10 Manzana 35 Lote 2-05 Local 6 Col Centro Playa Del
+1 800 225 4369
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Reviews
2.0 Poor
Anonymous, Mar 2024
Compact
4 locations in Playa del Carmen
Locations in Playa del Carmen
Av Constituyentes 2
+52 984 877 2900 ext. 244055
Av. Constintuyente #1
+52 984 873 4000 ext. 3055
C. 3 Sur #229 Mza 16 Lt 2
+52 984 873 0883
Calle Quinta Avenida, Luis
+52 984 873 4000
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No reviews available
3 locations in Playa del Carmen
Locations in Playa del Carmen
Av. Constituyentes Local 1
+52 984 879 4844
Ave 10 N cruz Calle 28 Local 3
+52 984 803 0768
Carretera Cancún Tulúm Km. 62
+52 984 877 4400
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No reviews available
2 locations in Playa del Carmen
Locations in Playa del Carmen
Quinta Avenida
+52 33 4170 8243
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No reviews available
2 locations in Playa del Carmen
Locations in Playa del Carmen
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No reviews available
One location in Playa del Carmen
Locations in Playa del Carmen
171 Calle 14 Norte
+52 998 366 1291
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No reviews available
One location in Playa del Carmen
Locations in Playa del Carmen
Av. 10 Hotel Riviera Caribe Maya, 10 Avenida Sur 10-local 2, Gonzalo Guerrero
+52 984 878 1013
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No reviews available
3 locations in Playa del Carmen
Locations in Playa del Carmen
10 Avenida Nte. 130A, Centro
+54 9 11 5259 9877
Playa del Carmen Airport
+54 9 11 5259 9877
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No reviews available
One location in Playa del Carmen
Locations in Playa del Carmen
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No reviews available
4 locations in Playa del Carmen
Locations in Playa del Carmen
Av. 10, Mza. 26, Lote 2, Col. Gonzalo Guerrero, Playa Del Carmen
+52 984 688 8154
Lote 4 Manzana 73 Zona 1
+52 984 803 8081
Paseo Xaman-ha Mza. 25 Local 207, Fracc. 111
+52 984 873 3843
Terminal Maritima (muelle) Centro, 1era Sur Zfm
+52 984 803 1342
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4 locations in Playa del Carmen
Locations in Playa del Carmen
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No reviews available
3 locations in Playa del Carmen
Locations in Playa del Carmen
Av. Constituyentes, Manzana 42, Lote 001, entre Calle 20 Norte y 25 Avenida Norte, Colonia Centro
+52 998 886 2311
Calle 1 sur interior Muelle Fiscal API, Playa del Carmen Quintana Roo CP
+52 984 806 1143
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2 locations in Playa del Carmen
Locations in Playa del Carmen
Calle 12 #230 Mz 55, Lote 8 Local2, Entre Av 20 Y Av 15, Colonia Centro, Cp
+52 984 115 2008
Calle 30 Av 105 Y 110 Nte, Colonia Ejidal 2,mz 178, Lote 8 Zona Urbana, Cp
+52 984 115 2008
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No reviews available
One location in Playa del Carmen
Locations in Playa del Carmen
Calle 10 Mz 6 Lt 3
+52 984 803 3755
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No reviews available
One location in Playa del Carmen
Locations in Playa del Carmen
Av constituyentes calle 20 y 25
+52 998 980 0766
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One location in Playa del Carmen
Locations in Playa del Carmen
Calle 8, Lote 10, Entre Av. 15 y Av. 10, Col. Centro, Playa del Carmen, Quintana Roo.
+52 984 873 2820
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One location in Playa del Carmen
Locations in Playa del Carmen
Condominio Aldea Thai Local 24 Manzana 81 Lote 1, entre 26 Nte y Cozumel, Gonzalo Guerrero, Playa del Carmen, Q.R.
+52 998 253 6112
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One location in Playa del Carmen
Locations in Playa del Carmen
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No reviews available
One location in Playa del Carmen
Locations in Playa del Carmen
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No reviews available
Pick-up location | Playa del Carmen |
---|---|
Car types | Luxury |
Rental locations | 0 |
Airport locations | 0 |