Pros: Only 2 cars to choose from. Maintenance reqiured car or one that had strong smoke smell. I rented a full size car and the one with maintenance required was called a mid size car by the manufacturer and Thrifty told me they don't go by manufacturer standards. I used auto smell products on the upholstery and carpets for the whole week and it couldn't stop the strong smell. My choices worry about car reliability or breathe cigarette smell for a week. I rent cars from this airport often but never this company. Lesson learned.
Nov 16 2015
Pros: Quick, no problems. Nice car. Ability to choose any car in class.
Cons: Nothing really, but on return took awhile for agent to show up. Wasnt sure if i should wait or just go.
Nov 29 2015
Pros: Clean, nice car with extra features like GPS and backup camera
Apr 14 2016
Pros: Car was clean, counter was friendly
Cons: Immediately assessed a fuel surcharge upon arrival and assessed an additional day. I showed the receipt for fuel and the surcharge was removed, but they still assessed the extra day, which was ridiculous as the car was returned on time, their agents were just too busy to get to the car.
Oct 1 2016
Cons: I arrived at Atlanta Airport 11:50 PM this past Tuesday night and no one was manning their counter at the Atlanta Rental Center unlike the other companies. After banging on the counter and wandering around for 15 minutes seeking help I finally someone who informed me that their garage booth was located at the other end of the facility. My treatment there was fine. However, I informed the representative that no one was at the main "Rent - A - Center (?)" booth and no sign was there directing customers to the garage booth. She said that was clearly unacceptable and that 2 people should have been there. This was a big inconvenience especially after arriving from a long flight.
The rest of my experience was fine and the Thrifty representative in the garage booth could not have been nicer and helpful.
Oct 31 2016
Pros: Price was good
Cons: Took forever to get the car and had to wait 15 min to drop off
Nov 3 2016
On pick-up, rental cost was over twice what Kayak
Cons: When I set up my reservation on Kayak, I was quoted $110 total after taxes. However, when I showed up the next day (on the first day of our vacation) to pick it up, the cost was just over $230. There is no excuse whatsoever for that, and it left us with no car for our vacation. We spent the entirety of it using Uber everywhere because of that horribly misquoted price. It is unlikely that we will be using Kayak again after that incident.
Nov 28 2016
Pros: Easy to retun
Cons: Very long line to pick the car up, it took an hour.
Cons: Can't give rating. They didn't have my car reservation. I called to verify prior to arrival. It took the next day before I got through. It was too late to rebook . No cars.
Nov 29 2016
Pros: I WAS OVER CHARGED.
Cons: I HAVE CONTACTED ALAMO TO RESOLVE THE MATTER AND THEY HAVE NOT CALLED BACK AS PROMIOSED. THEY SAID THEY HAD TO CONTACT THE LOCAL STORE FIRST. THE BASICALLY DOUBLES THE CHARGE.
ORIGINALLY A PER DAY FARE AND THEN ADDED A ONE TIME CHARGE OF $136.00.
Dec 5 2016
Pros: Fantastic car, helpful staff, cheap rates, easy to pickup, easy to drop off, I would do it again in a heartbeat!
Dec 28 2016
Jan 3 2017
Pros: Sales agent was a professional and gave us options to choose from....
Cons: Only one person was available to take care of everything, caused delays for pickup and drop off
Jan 16 2017
Pros: The customer service was excellent
Cons: The car I reserved was not available, they only had mini van and truck.....they had several large suv but I got a mini van do not like mini vans
Mar 2 2017
Pros: it was a very nice experience the employees were very nice and helpful I would definitely rent there again