Booked through Kayak and the pricing was a bit con
Pros: Value for the money was great - the car was tiny but did the job!
Cons: Pricing was unclear between booking and pick-up, but then it worked out at drop-off
Jan 28 2017
Pros: Pickup an dropoff location was convenient
Cons: Customer Service at Escondido Metclaf location was poor - no greeting, staff appears grumpy and not willing to smile or help clearly explain their rental process.
May 30 2016
Cons: fan for air conditioning was not working properly.
shock absorbers and spring were not up to par
Feb 26 2017
Pros: Booked thru kayak great deal
Apr 12 2017
Pros: Clerks at this location were very helpful, I didn't wait long on pick up or return!
Apr 18 2017
Cons: Scheduled pickup for time when office is closed, couldn't pickup reservation and had to reschedule with another provider.
May 23 2017
Pros: Staff was fast and friendly.
Cons: Car needed wash and driver's door had damage
Feb 26 2017
YOU NEED A HERTZ SIGN ON THE STREET AND ON THE WAL
Pros: THE CAMRY
Cons: There is NO HERTZ SIGN ANYWHERE on the address listed, ( San Marcos, CA) which is TAG collision repair garage. The office is INDOORS the garage before there is a small sign on the door. I drove past several times. I happen to be competent so I explored inside the garage and found the office, but I saw another woman wandering around outside frantically looking at her watch.
The folks at the counter shrugged as if there was nothing they could do about it.
IF YOU DONT HAVE A SIGN UP ON THE STREET WHEN I ORDER NEXT, I WILL ASSUME YOU ARE SO INDIFFERENT TO YOUR CLIENTS AND STAFF I WILL NOT RENT AT THIS LOCATION AGAIN.
Mar 21 2017
They ran out of cars.
Cons: I got a call the same day I was supposed to pick up my rental informing me they overbooked their inventory. They made no effort to remedy the situation or offer an apology. They still charged my credit card and have only reimbursed me a portion of the amount they charged.
Cons: they charged me $13 because I did not have a gas receipt even though I did fill up the tank without getting a receipt.
Feb 16 2016
Terrible Avis location..RUDE RUDE RUDE
Cons: I reserved a car at 1 pm on Thursday for pickup on Friday morning at 8 am. When I arrived they did not have a car and said they wouldn't have one until 5 PM. Not only did they not have the car I reserved but the " customer service rep" was extremely rude about the situation. He claimed that I should have called to make sure a car was available. I thought that's what the reservation was for?!?
May 7 2016
Dec 15 2016
More than I expected. Service was fantastic!!!
Pros: Car was ready upon arrival, no waiting. Customer rep was on it when I walked in and I was out in less than 10 minutes. Check in was just as smooth. Will definitely re-book in July when I return.
Mar 3 2017
Pros: I had make a quick rental. The car was priced right and the customer service was good.