San Marcos Car Rentals

Cons: Pricing was unclear between booking and pick-up, but then it worked out at drop-off

Cons: Customer Service at Escondido Metclaf location was poor - no greeting, staff appears grumpy and not willing to smile or help clearly explain their rental process.

Cons: fan for air conditioning was not working properly. shock absorbers and spring were not up to par

Cons: Scheduled pickup for time when office is closed, couldn't pickup reservation and had to reschedule with another provider.

Cons: Car needed wash and driver's door had damage

Cons: There is NO HERTZ SIGN ANYWHERE on the address listed, ( San Marcos, CA) which is TAG collision repair garage. The office is INDOORS the garage before there is a small sign on the door. I drove past several times. I happen to be competent so I explored inside the garage and found the office, but I saw another woman wandering around outside frantically looking at her watch. The folks at the counter shrugged as if there was nothing they could do about it. IF YOU DONT HAVE A SIGN UP ON THE STREET WHEN I ORDER NEXT, I WILL ASSUME YOU ARE SO INDIFFERENT TO YOUR CLIENTS AND STAFF I WILL NOT RENT AT THIS LOCATION AGAIN.

Cons: I got a call the same day I was supposed to pick up my rental informing me they overbooked their inventory. They made no effort to remedy the situation or offer an apology. They still charged my credit card and have only reimbursed me a portion of the amount they charged.

Cons: they charged me $13 because I did not have a gas receipt even though I did fill up the tank without getting a receipt.

Cons: I reserved a car at 1 pm on Thursday for pickup on Friday morning at 8 am. When I arrived they did not have a car and said they wouldn't have one until 5 PM. Not only did they not have the car I reserved but the " customer service rep" was extremely rude about the situation. He claimed that I should have called to make sure a car was available. I thought that's what the reservation was for?!?

Cons: Nothing!

Cons: The car was not that clean.

Cons: One person doing paperwork while a line is waiting.

Cons: Car was not washed which made the view out the back window difficult