Reviews for Sixt in Tampa
- All reviews 100%
May 20 2017
Cons: Renting from kayak was easy enough, but when I needed to edit my trip details it was a complete hassle. Kayak couldn't do anything to help me, calling SIXT didn't work and finding the email address and waiting for a response was tiresome. In order to change reservation details, you require a reservation code that is specific to SIXT, but when renting from Kayak that information is not given. Another thing I didn't like is that they put an extra $$$ hold on my account when I received the car. This meant I had to pay for the rental twice over. The hold did disappear, however, I wish someone would've told me the purpose of the hold beforehand and that there was going to be a hold. Another $$$ issue is that the price you pay upfront is not the final price. At the end, I had to pay extra money for weird fees unrelated to the rental of the car (it was less than $20 but still, I was under the impression that I had paid for everything upfront. I've rented through other companies before and didn't have this issue). Overall, I was satisfied with my rental but highly dissatisfied about the customer service experience and the lack of information that they offered me. I don't feel like I got the value for my money and that the experience itself wasn't honest. In the future, I would not rent a car through Kayak again and definitely would avoid SIXT due to irregular communication and dishonesty concerning $$$.
Apr 29 2017
Pay tolls 5$ for transaction
Pros: Car was ok
Cons: Tolls were $1.50 but your transaction was five dollars that's a rip off
Apr 26 2017
Great and curteous service
Pros: Efforts made by service agent to upgrade our rental for a very modest additional cost.
Cons: The vehicle we rented had a noisy draft from the sunroof.
Mar 28 2017
Pros: Great customer service, very friendly they answer all my questions, also they have BMW, Volvos, Mercedes Benz, no just the topical Ford, Toyota, etc ..