Reviews for Alamo in Tampa
- All reviews 100%
Based on 70 reviews
Sep 20 2016
Rental was denied
Cons: I was denied a rental car due to not having a credit card.
Sep 17 2016
Cons: Car was good
Sep 16 2016
Pros: very nice comfortable car easy pick up and drop-off
Cons: the change oil and filter sign came on the 16th day of our 23 day rental and was not sure what to do so I called the 800 # and was assured it would be alright to continue my trip
Sep 13 2016
Sep 13 2016
Pickup was bad service
Pros: Car was clean
Cons: The rep that helped me was from national. He tried to sell me an upgrade because there were no compact or midsize cars available. I denied the upgrade. When going to the lot the car was not there. I had to go back in the store and then they gave me a free upgrade. I should not have had to walk to the lot. He should have known what was available.
Sep 11 2016
Great on gas
Pros: We rent the Chevy Cruze and was comfortable for our family of four . Great on gas .
Cons: Very pushy salesperson and I was renting the car !
Sep 10 2016
It was perfect for me, I'm from Austria and I trav
Pros: The easy check in and out
Aug 29 2016
Pros: Alamo did fine. The car I chose was a bad choice (Fiat 500). The check in/out was a normal event, but I had a 'Check Engine' light after a few miles. The return people gave a discount for this problem without my asking.
Cons: The car was a bad choice on my part, but one must treat a rental car as an extended test drive. The Fiat 500 failed the test drive due to poor stability at highway speed and an anemic powerplant. No problems with the TPA Alamo facility or people.
Jul 21 2016
Deceptive Tactics Abound!
Pros: The car was clean and almost brand new.
Cons: When we got to the Alamo service desk at Tampa airport, the employee took our info and credit card information for a convertible reservation that we had booked online. After all was paid, he only then announced to us that there were no longer any convertibles left. Angry, we asked for a manager and he said the manager could not come talk to us because they were in a meeting. He made us wait an hour, causing us to miss our evening event we had planned in St. Petersburg. Finally, the manager came out and was surly and indifferent with a major attitude. Eventually they told us one convertible was available. When we walked out to the garage to retrieve our "one" convertible left, what did we find but THREE convertibles all within one small area clustered around each other. These tactics are disgusting and neither my friend or I are planning on patronizing Alamo again.
Jul 13 2016
Pros: return was very easy and convenient at the airport.
Cons: partly my fault for picking car up off airport property. incurred a 25 dollar cab ride to the off prem location and was told no vans were available. turned out that wasn't true so we were able to pick up van and return to airport to pick up our remaining passengers. as I said mainly my fault.
Jul 11 2016
Great customer service
Pros: Quilla the young lady at the desk was super friendly and totally sympathetic when I told her I was lost for 45 minutes looking for the 24 hour desk. She gets 100% from me. Keep up the good work and thank you.
Jul 9 2016
Cons: The counter folks try to up sell you everything. The car was dirty inside
Jul 6 2016
Pros: Everything....the all process.
Jun 8 2016
Pros: In a nice hotel
Cons: Only one employee and a weird car parking situation.
Jun 3 2016
Pros: The car was nice...they however did not give me a full tank ....
Cons: It was terrible when I got to the desk to rent my car and it said to pick up at airport and I was told it was 24 miles away...and I only had 50 minutes at rush hour to get there to pick it up...i feel like I should be reimbursed for this great inconvenience ...
May 30 2016
Pros: absolutely nothing.............
Cons: absolutely everything............
Apr 28 2016
Cons: The poor service wasn't just on Alamo, it was also on Kayak. We flew into Tampa only to find that our rental was through an other alamo facility 20 miles away. Why the hell would you do that? When we figured this out it was 5:30 and the place closed at 6. And do you think they would answer the phone and help us figure out how to get there? Hell No!! we had no choice but to try and get a car at the airport Alamo, But they wanted twice as much for a lesser car! We rented from Enterprise and were treated professionally and got the car we wanted. We will never use Alamo again and we DAMN sure won't use Kayak!
Mar 24 2016
Did not work out
Pros: The price would have been excellent
Cons: The Alamo location was offsite (not at the airport) which I did not realize until I landed late past the time the offsite location was open. The Alamo counter at the airport was unable to accommodate. I had to go with Hertz and pay over $300 more for the rental I was lucky to even be able to get since it was spring break.
Feb 24 2016
Pros: The size of vehicle
Cons: The fact that they add extra taxes and days on that you don't expect
Jan 6 2016
Pros: Nothing, had to wait, and shady service. Unethical return "manager".
Cons: Arriving in Orlando service friendly, told me this is the row for mid-sized cars, pick whichever one you like. We did, no inspection, loaded the car and drove off. When returning in Tampa, service terrible and accused of a small dent on passenger's side, barely noticeable. I know it wasn't me, parked it in two driveways of family never went to public parking, never had an oopsie. They charged my CC $1140 in damages UNBELIEVABLE!!! Never told me, never warned me, called Alamo 3 times, no call back in over a week!!!! Shame, shame, shame on them!! Horrible shady move!!!!
Nov 12 2015
Pros: Price car size fast to pick it up clean
Nov 6 2015
Pros: Car was ok
Cons: Did not realize the drop off location was wrong. The ccustomer service agent didn't say anything. When I returned the car I was told to go to the office. There was no one there.so I went to the general office where Mercedes the manager said I shouldve gone to the national office. ..even though I didn't rent from them. She was exceptionally rude telling me it wasn't her problem that the reservation was incorrect. She askedwhom I spoke with. I said a blonde lady with a eastern european acaccent. To which Mercedes responded...well she is a blonde
Nov 3 2015
Tampa Bay to Orlando
Pros: Car was clean. Skip the counter was convenient. Drop off went smooth. What more could you ask for?
Oct 28 2015
Pros: Dropping off the car was easy.
Cons: They were really busy.
Oct 28 2015
Good service- rapid turnaround
Pros: Took the fuel option- meaning that I didn't need to worry about refueling the vehicle- this worked very well and was economical too!
Oct 26 2015
Cons: The attendent did not honor my reservation she did not have a similar car that I reserved and basically tried to almost double the rental charges. I cancelled and went to Avis where I was treated well.
Oct 25 2015
PERFECT rental from start to finish!
Pros: The customer service was amazing and was given a nice upgrade at a good price. We loved the new black sexy Tahoe we got to drive around to our run, bike race. It was clean, reliable and great on gas. The price was amazing for the vehicle we rented. Turning it in, so easy! There was nothing to complain about; perfect perfect business to work with for a rental.
Oct 19 2015
Pros: I liked that I was able to schedule a same day rental.
Cons: Our flights were moved from Tampa Airport to Orlando airport. To switch airport drop off locations, the fee of $180+ was more than the entire cost of the original rental. Absolutely unreasonable fee.
Oct 13 2015
USB drive, Sirius XM Radio, Sun Roof, Floor mats
Cons: Where they at?