Pros: Loved the Mazda 3. Liked the staff, very helpful.
Cons: I pre-paid, including CDW, but was charged for a higher level of CDW, which I had to dispute.
Jun 12 2016
Pros: Rep was very nice. Car was clean
Cons: Price quoted online was not honored at pickup
Feb 24 2017
100$ Cleaning fee?
Pros: Dropped off before opening so no opinion.
Cons: Random $100 cleaning fee with no explanation...
May 17 2017
Cons: we were late due to traffic. They had a car though and we realized that the card used and the drivers license were in two different names (same last name, same account) so they made us call customer service to get that changed and so we changed it in store and cancelled the order and created a new one and literally turned around and handed them the card and they said they gave the car away, even though the whole process took less than 5 minutes. Extremely rude customer service. Girl working wasn't doing anything and yet still wouldnt help. Had to wait to even get acknowledged.
Pros: Budget representative was really good. Explained everything i needed to know. I was stuck in traffick coming home and arrived 45 minutes late and i was not penalized. Just really great service.
Cons: cannot think of anything.
Aug 26 2016
Easy breezy car rental
Pros: The location was very close to my house. The attendant was very personable and professional. The car was ready as promised.
Cons: The vehicle appeared a little worn and the engine had minor performance issues, but overall it was clean and certainly functioned adequately. When we told the attendant he said it probably would be removed soon from the rental fleet and sold.