Pros: Car was only 16K miles, Hyundai Sonata 2016 . This is good.
Cons: Absolutely horrible Pikcup-Dropoff experience. Hertz associate we met can not focus on client and make her work fast and effective way. She asks a lot of stupid questions which have no relations to car rental process, she left her desk at least 4 times to talk with someone in another room, as the result a routine procedure of a car pick up takes up to 25 (!!!) minutes. The same situation was with a car drop off.
I know this Hertz location several years - my advise to avoid to use it. By the way, pay a very special attention to the return day date. If it is Sunday - they will cheat you adding the Sunday as a hole rental day< actually they will steal your money. I've never met this practice in any other Hertz location
Nov 14 2016
Rental didn't go through
Cons: Hertz had no record of my rental when I arrived
Apr 4 2017
i did'nt have the car cause i have a debit card
Cons: They wanted a credit card to pay the charge due and i can't pay it because i have a debit card.
So i did not have my car for the week end and i asked that they refund my money but i don't have any answer...
Apr 8 2017
Pros: Lazy staff, they dont speak they just point at brochures and laminated policies for you to gain knowledge about there way of business. Debit card thing they dont tell you about is really annoying too. Staff seems like they have little knowledge of anything in life at all, nor do they seem to care about there job.
Cons: Hertz rental building interior was shotty looking, place was understaffed in general, will not ever go back, enterprise next door is night and day more helpful, quick, and valuable.
Apr 29 2017
Great customer service!
Pros: The ease of which the folks behind the counter were able to help me.
Jun 28 2017
Pros: Car was clean, and ready when I arrived. The price was great. Easy access location for pick up and drop off.
Cons: Had to wait awhile to drop off.
Jul 15 2017
Give these guys a break!
Pros: The Ann Arbor Hertz site is clearly understaffed and doesn't have enough vehicles. We rented two cars (one for our family's use during our whole visit, and a second for me to run up north to visit a friend. Three out of the four times we were in the office there was only one agent who was juggling multiple clients and the phones. They were great when we had their attention, however.
Cons: Neither car we rented had been detailed and on the one we have for the whole trip the passenger side mirror was broken and had to be manually adjusted. Agents were overwhelmed.
Cons: Made a reservation on Kayak and it was confirmed. Budget then called two hours later as we were about to pickup the car to tell us they actually had no cars available and there was nothing they could do for us. We then had to find a way to get to a location one hour away to rent a car which was extremely difficult because the reason we were renting a car was because our car had broken down.
Dec 23 2016
Pros: friendly staff at both pick up and drop off, although Ann Arbor agent was unable to give me any refund for the problems she did give me numbers to call and follow up.
Cons: Windshield sprayer was not working, even after I bought and put in a gallon of washer fluid. This made driving very dangerous and I had to stop often to manually clean the windshield. Also, Easy Pass was registering even though I had the box closed and wanted to pay cash for tolls.
May 16 2017
Pros: everything went smoothly
Aug 1 2017
Pros: I requested an earlier pick-up time on the same day & they were able to accommodate me.
Pros: Great people, good car for a road trip. Sorry that one way cars are so expensive, but I understand why!
Cons: Some surprise costs when I had an equipment problem, but a good compromise was made (I did not take their insurance but used my own). Their management was helpful and kind and shared expenses with me.
Dec 9 2016
Pros: Very helpful staff, nice vehicle (received an upgraded one for same price), moreover they picked me up and dropped me off. Couldn't have expected a better experience than this one!
Cons: No clean cars available when I arrived. Was told they believed my reservation was cancelled and gave away my car. I arrived during business hours but was rushed out by the clerk. Ended up driving a dirty and old car for a week.