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8.0
It was a good experience. Everything worked and the price was reasonable.Reviewed Jun 6 2023
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4.0
SUV was in terrible condition - 72000 miles, full of scratches and dents, hole in carpet on driver side, front end vibrated at 60 mph. Had to wait 90 minutes in line to pick up car.Reviewed Jun 5 2023
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10.0
Very nice car. Not particularily cheap, but cheaper than the others.Reviewed Jun 3 2023
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2.0
The wait was about 75 minutes. I've never waiting more than 20 minutes to pick up a car. Then, at the desk, the attendant said I would not need to fill up the gas before returning, and they they charge less than the normal going rate for gas. This was not an option, nor did she explain the different prices or options, just that I would not re-fill up gas and that they only charge $3.39 per gallon (and locally, it's all over $3.50). However, after I returned the car, the receipt showed that I paid for the ENTIRE tank of gas - which we never agreed to. That was not explained to me that I prepaid for the entire tank. We only used about half. When I called and asked why I had been charged for the whole tank, the phone operator said that I had "agreed" to the full tank. This was not the case. Then she said she could refund me the $77 for the full tank, but then I would get charged $9 per gallon for every gallon I used (and I used about 12 of the 22 gallons), which would be more. This is blatantly lying, withholding information, and stealing from customers.Reviewed Jun 2 2023
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10.0
Our check in person was friendly and helpful. Did not have to wait long in line and car was ready. Shuttles were clean and employees were helpful. I know this brand is not as well known as some others, but I found them to be comparable to my experiences with other name brands.Reviewed Jun 1 2023
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2.0
The line for pick up was over an hour. They gave me a large 4x4 with a trailer hitch. I refused it because I have had no experience driving a large vehicle and I had no need for one. Local transportation only. It took them two more hours to give me a car, which I was told was for a manager. 2019 or so; bad brakes, 75,000 miles. Not the best but I was glad to have something. I told them I wanted a smaller car, no preference. For two hours I watched customers go through the line and pick up vehicles; I kept asking why I couldn’t have that one or that one or that one. No answer. It took three hours to get a car which totally messed up my day. Will I ever rent from Fox again?? Obviously not. And if Kayak supports this poor management I will avoid Kayak also. I have never seen such confusion. Many people were having issues but not like mine. No excuses.Reviewed Jun 1 2023
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6.0
The Pickup Process was frustratingly painful. I felt like I was in the 1980s, waiting in line for almost an hour to pick up a car. ( Late at night) (when I still had two hours to drive ). Shouldn't that process be more automated in 2023. Drop-off was smooth and easy, and the car was fine. But that pick-up experience was enough to turn me off from Fox for any future car rentals. You have to do better.Reviewed Jun 1 2023
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10.0
Nice vehicle that ran well Our SUV needed floor mats, and oil change light came due during our rental. Fox's customer service was sperb.Reviewed May 27 2023
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8.0
Car was great, price was great, only slow part is the line when you arrive to pick up the vehicle. We hit it at a time there was only 5 groups ahead, and it still took quite a bit. Otherwise, its the best deal for renting in DenverReviewed May 26 2023
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6.0
We received an upgrade, which was nice. The cost was great. However, be prepared for a long wait at pickup; they are short-staffed both at the airport shuttle and the reservation desk. Drop off was exceptional, and the shuttle was ready for us. However, we were dropped off at the Denver arrivals area, not departure, so it took longer to drop off our baggage and get to the gate. Fox is a great value, but allow extra time and have patience.Reviewed May 24 2023
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8.0
Checking the women was on her cell most the time and a not friendly at all a nasty attitude. All other people was not nasty with their customers !!Reviewed May 23 2023
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2.0
Poor. Will NEVER book w them again.Reviewed May 23 2023
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