Reviews for Dollar in Austin
- All reviews 100%
Feb 16 2016
Pros: The car was fine, the pickup was problematic. The invoice was for a higher price than it should have been. The agent's (Lorenzo's) explanation was that they were charging me for a full tank of gas and if I brought the car back full, that charge would be taken off. Typically, other car rental companies don't add the charge but let you know that you need to bring the car back full (or at whatever level of gas it has upon pickup) or pay their high gas rate, which they add based upon the gas level at return.
Cons: The reality is that after the gas charge was taken off, the bill was still higher than it should have been. Turns out that without discussion or clearing it with me, Dollar/Lorenzo also added a road service charge of $15 on a $47 rental!!! I have AAA so there is no way I would have accepted that charge had it been mentioned to me! I don't know if this was Lorenzo's or Dollar's practice, but it was very unethical. Upon my complaint, of course, the charge was removed. What should have been a good experience was tainted by this unethical behavior.
Feb 13 2016
Broken air conditioner
Pros: Good value. first time with an issue
Cons: Rude/aloof staff. The air conditioner did not work. Was disappointed
Feb 8 2016
Cons: The kayak price was $40 less than what I was charged. Probably not going to use kayak again.
Feb 2 2016
Pros: Initial suggested overall price
Cons: Lot of hidden charges . Road side assistance , no body explained to me or included in the contract . Will not prefer this company moving forward