Reviews for Dollar in Austin
- All reviews 100%
Based on 31 reviews
Nov 10 2016
AUSTIN TX - miserable customer service
Pros: Car was clean and in good shape. Dropoff was easy enough.
Cons: Terrible customer service. Rude, condescending, and generally unhelpful.
Nov 8 2016
Dollar cancelled my reservation with no notificati
Cons: Not having a car waiting
Oct 26 2016
Cons: The price listed was less than half of the actual price of rental
Oct 6 2016
Pros: Employess were nice and accomodating
Cons: Hidden costs in taxes
Feb 16 2016
Pros: The car was fine, the pickup was problematic. The invoice was for a higher price than it should have been. The agent's (Lorenzo's) explanation was that they were charging me for a full tank of gas and if I brought the car back full, that charge would be taken off. Typically, other car rental companies don't add the charge but let you know that you need to bring the car back full (or at whatever level of gas it has upon pickup) or pay their high gas rate, which they add based upon the gas level at return.
Cons: The reality is that after the gas charge was taken off, the bill was still higher than it should have been. Turns out that without discussion or clearing it with me, Dollar/Lorenzo also added a road service charge of $15 on a $47 rental!!! I have AAA so there is no way I would have accepted that charge had it been mentioned to me! I don't know if this was Lorenzo's or Dollar's practice, but it was very unethical. Upon my complaint, of course, the charge was removed. What should have been a good experience was tainted by this unethical behavior.
Feb 13 2016
Broken air conditioner
Pros: Good value. first time with an issue
Cons: Rude/aloof staff. The air conditioner did not work. Was disappointed
Feb 8 2016
Cons: The kayak price was $40 less than what I was charged. Probably not going to use kayak again.
Feb 2 2016
Pros: Initial suggested overall price
Cons: Lot of hidden charges . Road side assistance , no body explained to me or included in the contract . Will not prefer this company moving forward
Feb 1 2016
Good price and perfect service
Pros: No problems. Car was provided in an efficient manner and employees were competent and friendly.
Jan 10 2016
Price not as advertised
Cons: Booked through kayak for a 3 week rental. When I showed up at the airport desk, the price was an extra $300! They would not honor the kayak price.i canceled the transaction and walked over to Advantage at the next counter and, not only did they honor the price, they gave me an upgrade and it ended up being cheaper.
Jan 4 2016
Pros: When I booked it onlibe it was priced at $56. However when I got there and payed in person I was charged $222. Would not have booked with them had I known that
Dec 28 2015
poor customer service
Cons: I did not even get to rent from Dollar because they only had one desk agent at rental counter and line was so long I went to competitor next door. There was 5 people ahead of me in line. After waiting about 20 minutes, the line was not moving so I walked over to Avis and the had same rate and no line so I rented there. Can't understand whar Dollar is thinking having one agent at busiest time of year (Xmas).
Dec 22 2015
All it's fine
Pros: Good price, easy return gestion, nice and clean car, professional asisten
Cons: The pick up counter was difficult to locate,
Dec 21 2015
Last Minute Deal with Great Satisfaction
Pros: I had a last minute transportation emergency and needed a rental. I scoured online and found a great deal on Kayak.com. I placed my reservation 10 hours before the reservation time. Their free cancellation and inexpensive cost bought me in. I received a Black Corolla, the latest model and was surprised to find a full tank of gas awaiting me. The ride was smooth and insured (Allianz). Dollar Rental Car took care of all my transportation needs and saved me a huge bill if I had taken a rideshare service.
Dec 21 2015
Nice car , very good service
Pros: Loved the car. Ran well. Great maintenance.
Cons: Administrative issue getting our reservation through from mobile app at landing to the counter at the austin airport counter.
Dec 15 2015
Pros: Service was pleasant. Liked the car.
Cons: I didn't like that I was charged over 70 dollars in hidden charges. I bought the 42 dollar toll pass but was charged for other fees. So my 174.00 rental turned into 307 dollars
Dec 8 2015
Not As Advertised
Pros: Car was clean
Cons: Dollar tacked on a ton of fees. Your site said "includes fees and taxes". My $190 reservation turned into a $303 rental. I will not use Dollar again and quite possibly never use Kayak again
Nov 17 2015
You Should Consider Something Other Than DOLLAR Re
Pros: The auto was a 2015 Toyota Corolla. Nice car, comfortable interior, fair mileage.
Cons: Dollar service representative totally misrepresented the tollway charges to us by telling us there was a $45 tollway charge if we didn't purchase the Dollar rental tollway service (~$32) from Dollar rental because you couldn't pay cash on tollways. Found out after we got on the tollways that we could pay by mail. Was shocked that a quoted $76 rental turned into a $175 rental when we received our invoice! More than double the quoted price with taxes, fees, unwarranted tollway charges, and additional driver costs! Will be going back to Hertz since they are at least up-front with charges...
Nov 15 2015
Pros: Car was clean
Cons: Too many additional charges occurred. These should have been told upfront. I will not use Dollar again.
Nov 1 2015
Cons: We returned the call full but were charged for the filling fee. This likely arose because there was no authorized attendant in duty to give us a receipt.
Oct 26 2015
Cons: Company included a daily roadside assistance charge on the bill without giving a chance to decline, and the displayed rate on Kayak did not include a *mandatory* airport fee. Wouldn't rent with them again.