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8.0
Fast rental no waitReviewed May 10 2023
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2.0
Had to wait about an hour to get the car. When the car finally showed up, it was filthy inside. By that time I just wanted to leave, went straight to the hotel and cleaned the inside of the car myself. Stay away from dollar/Thrifty. Absolutely not worth it.Reviewed May 1 2023
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2.0
No cars available at pickup. People were waiting over two hours. Despite having a reserved car, we eventually gave up and went across the street to ENTERPRISE, which had cars available right away. Never rent from Thrifty/Dollar!Reviewed Apr 29 2023
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2.0
I didn't get a car from dollar, got it from hertz and charged twice.Reviewed Mar 14 2023
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4.0
I liked thay I was able to use my own car insurance when picking up the car and not bring forced to take Dollar's insurance. The lady at the counter tried to force me to purchase Dollar's insurance and was mad when I didn't. In addition, the vehicle was not cleaned good. There were ants coming out of the vents when the AC was turned on and we found a bug that looked like a tick in the vehicle. It was AWEFUL! What could be done better? A positive customer service attitude even if the customer doesn't purchase the company insurance offered, and better vehicle cleaning.Reviewed Dec 5 2022
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2.0
Ran out of vehicles and had get van instead of requested car. The van was dirty and was pretty rough.Reviewed Jun 1 2022
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2.0
Pickup took an hour waiting in line. Took 5 days from dropoff to get my receipt (needed for expense report). Dropped off a day early and they still charged me full price. Not a good rental experience, would recommend to rent from somewhere else.Reviewed May 29 2022
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10.0
Sharica was great. She took care of getting our vehicle and explained the whole process and transaction.Reviewed Feb 27 2022
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4.0
Pros:Not much.Cons:The staff was not helpful, the location is remote and additional charges exceeded the rental fee paid to KayakReviewed Apr 29 2021
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2.0
Pros:None,Cons:Didn’t have my suv, had to rent from another companyReviewed Apr 5 2021
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4.0
Pros:Staff was friendly....Cons:Trying to find the pick up/drop off location was not easy....the hours on the web site are different than the actual hours... was stuck at the airport at 8:00 p.m with my 6yr old son with no ride to get a car because they were closed... but the web site said they were open to 1a.m..and when I called to change the hours I rented the car for nobody mentioned the change in hours!!!! I called two days before I was to pick it up!!Reviewed Mar 31 2021
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4.0
Pros:the staff and pickup/dropoff was greatCons:The car needed maintenance when we picked it up. Two tires were soft and needed to be filled with air every two days, and there was no wiper fluid.Reviewed Mar 27 2021
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