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10.0
ExcellentReviewed Dec 28 2022
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8.0
It ended up being Dominique at National car rentals that saved the day. Our plane was late, and it was impossible to reach the Enterprise desk by phone to find out what to do before they closed once the plane was on the ground but we were still sitting in it waiting for a gate. We spoke to an off-site person via the given phone number who did not know the situation at this particular airport and did not have access to a phone number for us to find out. As it turned out, Enterprise hands over to National at closing time, but nowhere was this explained--we were worried about getting stuck at the airport with a person in a wheelchair and the rest of our group. Only a dire warning to be there 15 minutes before closing time, which we could not do. We got the car easily, once we knew it was all fine. Unnecessary stress before that. Thank you Team National.Reviewed May 20 2022
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1.9
Only car company that never has anything ready to go for reservations. I had to wait two hours and then instead of a full size SUV take a horrible old minivan with no features that was scary to drive then they wouldn't even give a discount. They are weird A F and wanted to take selfies on pickup too. Would have had to wait what looked like another two hours at least if I wanted to hold for what I actually reserved two months ahead of time.Reviewed Oct 17 2021
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10.0
Thank you so much for waiving the out of state fee and gas fee due to hurricane ida, you were a blessing throughout this process!Reviewed Sep 3 2021
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4.0
Cons:Customer service was very poor. Demanding, rude agent. I love enterprise but service agent was terrible.Reviewed Oct 6 2020
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2.0
Pros:The air conditioning was very nice on such a warm day.Cons:I could not get the car because I didn't have a physical credit card. My replacement card is in the mail but apparently they have to have the card to swipe. My virtual card was not acceptable.Reviewed Jun 13 2020
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9.6
Cons:Really awesome service, quick, had the car I selected ready to go with no delays.Reviewed Nov 19 2019
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10.0
Pros:Everything was done with excellence.Cons:NothingReviewed Sep 6 2019
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6.0
Pros:Close pick up and drop off near my homeCons:Cleanliness of entire vehicleReviewed Jun 8 2019
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10.0
Pros:Quick, easy, professional.Cons:Nothing.Reviewed Apr 28 2019
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10.0
Pros:Everything was quick and smooth.Reviewed Apr 1 2019
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10.0
Pros:Tha car was new! Only 700 milles. The team great, realy helpful.Reviewed Mar 3 2019
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