2.0
New car was not clean when received. Staff was unfriendly. Car battery died twice and they cared little for our inconvenience. In total had to wait 5 hours for roadside assistance. Little communication beyond making sure they read me every disclaimer that I was responsible for the vehicle and may be charged for roadside assistance.. As of right now, no one has reached out and they still have not reimbursed me for the day without a car. Total disaster.Reviewed May 1 2023
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2.0
I canceled my order, the representatives on the phone, could not understand me, they had no idea what a convertible was, a total run around, from start to finish, I’ll never use a bus again…. Hire people they can speak English.Reviewed Sep 5 2022
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10.0
I was arriving to the Houston Hobby airport in a car with a friend. I could not determine how to get into the lot to get my rental car. The interior of the car was clean except for the piece of bacon on the emergency brake. The exterior not so clean. The interaction with the person at the counter was great. The drop off at Charlotte airport efficient.Reviewed Jan 20 2022
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4.0
The car was a beater. Dents and scrapes all over and the “see maintenance” light kept coming on. Upon return our location didn’t exist, along with several others. Nobody at these “drop off locations” knew anything about Avis returns. The customer service line wasn’t much help either. Made for a very stressful evening.Reviewed Dec 28 2021
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10.0
All excellentReviewed Nov 23 2021
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8.0
Cons:The car interior had a weird smell. I stopped by a gas station to pick up some are refreshers. After that the smell was not detectable.Reviewed Apr 19 2021
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8.8
Cons:PriceReviewed Sep 10 2020
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10.0
Pros:The car was brand new!! Smelled great!Reviewed Jan 22 2020
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8.0
Pros:Avis was great! The service I reserved thru was terrible---- didn't include all costs & was $100 more than I anticipatedCons:Include taxes with the overall pricesReviewed Oct 13 2019
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5.6
No assistancePros:It was relatively easy to rent the vehicleCons:Tires where worn. We got a flat and Avis did not replace the car. We had to Uber for the rest of our trip, including a expensive trip back to the airport.Reviewed May 13 2018
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8.4
Cons:Pickup took too longReviewed Aug 16 2017
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6.0
Old carPros:I like that it was reliableCons:Car was worn and dirty and did smell like a smoker has used the car on many occasions. Expected a newer fleet from Avis.Reviewed Feb 27 2017
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