6.0
Pros:Staff was great.Cons:The car was kind of a beater. Not in great shape.Reviewed May 3 2021
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2.0
Pros:The car was nice, the dropoff was easy.Cons:Had to wait two hours for an available car at pickup, with no place to sit at pickup point. Explanation for this was that a gold member had demanded a car, and they always receive priority. There were 20 people waiting with us. One man said he had been there three hours. Also, felt ripped off on the gas-tank charge. We were given the option to either fill the tank or be charged an extra $43 at drop off. We filled the tank, only to find out that thrifty charges you $36 regardless. So, we spent $20 to fill the tank for a savings of $7 on the total bill. Slimy.Reviewed Apr 13 2021
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2.0
Pros:Car ran fine was as representedCons:Drop off was a NIGHTMARE. Flew in to Houston Hobby, arrived about 4:45pm local time. Waited for a shuttle for 20+ min. Saw other car rental companies shuttles but not thrifty. Finally called. They said the location was CLOSED for the day! They close at 4pm on a Saturday!!! Had to uber twice and go back the next day to pick up the car. Very frustrating. As a suggestion maybe send the hours of the location and if there is an after hours drop/pick up available at time of booking???Reviewed Apr 12 2021
review from![kayak]()
2.0
Pros:We don't know. The staff was unreachable as the office closed at 4:00pm.Cons:Renting from a car rental company that doesn't close at 4:00pm on a Saturday afternoon.Reviewed Mar 18 2021
review from![kayak]()
4.0
Pros:My ENTIRE experience with Thrifty car rental was terrible. I had a reservation for my pickup time set for 1:00 pm and I didn’t receive my vehicle until 3:41 pm. My vehicle was NOT the vehicle that I reserved and my experience was a total disaster. The rental company was overwhelmed and they didn’t care about the customers at all. There was NO communication whatsoever regarding why there was a (2) two hour delay in receiving your vehicle. There was NO compensation or empathy at all.Cons:EVERYTHING....Reviewed Mar 10 2021
review from![kayak]()
2.0
Pros:All terrible.Cons:When renting from Thrifty, you will be shuttled over to Hertz. Its was one line for all customers. Waited over an hour for a car. Waited 20 minutes to exit the gate. Poor customer service.Reviewed Feb 28 2021
review from![kayak]()
4.8
Cons:After paying a rather high price on kayak for the car, I was charged double the price I paid at the counter. I have insurance myself thus have never purchased the insurance and this rep insisted I HAD to purchase the coverage. Paying over 400$ for small car was ridiculous.Reviewed Nov 24 2020
review from![kayak]()
2.0
Pros:There was nothing about the experience that was good. I was double charged and NO one could help me! I spoke with four different employees that told me I was overcharged but there wasn't anything that they could do about it.Cons:Customer ServiceReviewed Nov 9 2020
review from![kayak]()
9.6
Pros:The ladies at the desk were kind and helpful. Excellent experience with them.Reviewed Oct 31 2020
review from![kayak]()
4.0
Cons:Very slow process for pick up and drop off. Especially when I was in a hurry to get to the airportReviewed Oct 19 2020
review from![kayak]()
4.0
Pros:So soCons:Two hour wait on car... no explanation... never againReviewed Sep 29 2020
review from![kayak]()
2.0
Cons:Would have helped if we were provided with rental car. When we got to thrifty to pickup our reservation, it was closed down, the sign outside said to go across the street to hertz for pickup. We went across to Hertz and they said they don’t have any car available. What’s the point of having reservations. It would have been helpful if they had informed us earlier so we wouldn’t have to cancel our trip. When I called to get the refund they are refusing. Very disappointed. I don’t think I’ll ever use kayak or any third party for reservation ever again.Reviewed Sep 8 2020
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