2.0
I had an SUV prepaid and reserved for a 10 AM pickup. When I got to the booth, I was told that there was a 90 minute to 2 hour delay. I waited over an hour then agreed to take a smaller car. I was told that there was no way to know when I could get the SUV I had paid for. There were 2 other people in front of me still waiting on SUV's. Then when I returned the car at 6 AM, they were not open. I had to drop it and hope it was still there and in good shape when they finally opened. DO NOT USE DOLLARReviewed May 27 2023
review from![kayak]()
2.0
I made a reservation months in advance through priceline and when I arrived there were several people ahead of me stranded. Dollar had no cars available and had made no attempts to alert people or make other plans. We were all just stranded. I ended up renting through another agency and now have to fight through priceline to get the refund for the portion prepaid. Breach of contract all around. I will never trust them again with any travel plans.Reviewed Apr 18 2023
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8.0
The internet was down, had to wait 4 hours to pickup the car.Reviewed Mar 12 2023
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2.0
The vehicle was provided to be three hours late, causing me to be late for the errand I was traveling for. Moreover, the vehicle was a downgrade from what I had rented and came smelling terriblyReviewed Feb 23 2023
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2.0
They did not have a car for me when I checked in. They told me to wait two hours and they would call me. They never called and they did not answer the phone when I called them. I called Kayak and not even Kayak could get a hold of them. Also the waiting area was just the dirty parking garage wall.Reviewed Feb 21 2023
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2.0
I prepaid to rent a car on a short work trip in Memphis. Arrived to find they had rented my car to someone else and had no cars available. They told me they couldn’t give me a refund; I would have to call “someone”.Reviewed Feb 9 2023
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2.0
They had no cars available even though I made my reservation over a month ago. They said anywhere from 2-8 hours and there were already 6 people ahead of me waiting. I canceled and went with enterprise.Reviewed May 16 2022
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2.0
It was terrible. Waited over an hour and still no car. Even trying to cancel my reservation after waiting to over 26 min on the phone. I will never use them nor Thrifty ever again.Reviewed Feb 28 2022
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2.0
This location was closed when we arrived because they ran out of cars, even though we had a reservation. We waited outside in the cold for 30 min before someone from Enterprise came over and told us. The people at Dollar didn't even leave a note. Unacceptable service.Reviewed Feb 21 2022
review from![kayak]()
2.0
First problem, they tooked confirmed reservations, but didnt have cars available to rent. I had to wait four and a half hours for a vehicle. Second problem., I had the car 3 days not 4, but not get s refund or apology for any of the problems I wii never use this service again.Reviewed Dec 19 2021
review from![kayak]()
4.0
The ladies at the desk were nice. However, I had to wait almost an hour for my car. I’m not quite for sure why I needed a paid reservation if my car isn’t going to be ready. I will definitely consider other rental companies if I have to wait that long.Reviewed Nov 24 2021
review from![kayak]()
4.0
I was NOT impressed with the type vehicle and pick up process at the airport in Memphis, TN. I arrived at Dollar car rental at 5:30 pm on OCT 6, 2021, and found the pick up area closed with a sign posted to "pick up the to rental car at Hertz!" I stood in line at Hertz for nearly an hour waiting to pick up the rental car. Due to the volume of business at Hertz, there was nobody available to answer my questions about the functionality of the rental vehicle. The headlight visibility on the rental car (Ford Focus) was poor. Also, with Memphis, TN, being an extremely high crime area, I was very uncomfortable with driving a rental vehicle there for 3 weeks with Nevada license plates.Reviewed Oct 29 2021
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