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2.0
Got to thrifty desk - no one in attendance -told by other customers that there was a 2 1/2 wait and no guarantee of a car. Cannot understand how you can book a car and then when you arrive no-one to serve you and then no avenue to cancel or contact the hirer. Will never use this service again. Totally the worst customer service I have ever used.Reviewed May 20 2023
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10.0
Friendly associates, ease of pickup and drop off. Vehicle was spotless.Reviewed Apr 23 2023
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2.0
Online experience sucked from beginning to endReviewed Feb 27 2023
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2.0
A joke, don’t bother it’s Thrifty. Book a reservations. Had confirmation and they still gave my car away because our pick up was delayed due to flight delay coming it. PatheticReviewed Feb 23 2023
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2.0
I bought from Thrifty on Kayak My "receipt" was from RentalCars.com. It wasn't really a receipt. I had to call Thrifty to make sure they had my car. Also - RentalCars.com has a zero refund policy. Not great customer service. I spent 3-4 hours of my time trying to figure out if I even had a car.Reviewed Feb 21 2023
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2.0
Website allowed out of towners, who were stranded due to personal car issues to book a same day reservation for in town pick up with out of town drop off and once at the pick up location was told can’t do same day one ways. If it’s policy the website should know that to! Never using this company again, but I’m sure they don’t care considering they’re already rich. Disrespectfully a customer you’ll never get rich off. This caused use a lot of stress and inconvenience!!! Never referring this rental company to anyone.Reviewed Oct 16 2022
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2.0
They didn’t have any cars available for same-day pick-up.Reviewed Aug 17 2022
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2.0
My flight was delayed and I couldn't pick up my rental car because Thrifty had closed and I had to rent from EnterpriseReviewed Aug 4 2022
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2.0
The. Rental dates were wrong so I didnt get a car when I needed it and I got charged for a car I never picked up a week later when I wasnt even in that state anymore.Reviewed May 25 2022
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2.0
Our flight was late arriving. Our car was given away/not available.Reviewed Feb 28 2022
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5.9
had to wait on car, because they was low staff, and customer service was terrible.Reviewed Sep 15 2021
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1.9
Booked with Thrifty via Priceline, and when I arrived at rental car kiosk at Memphis airport, I was surprised by the long line. After waiting about 35 mins with minimum movement, and seeing disgusted faces coming from kiosk, found out they oversold and had 0 cars available. Apparently they do this quite often, as after booking with another more trusted rental car company next door, they stated it happens all of the time. Was able to get a refund via Priceline, but Thrifty needs better organization. Disappointing.Reviewed Sep 13 2021
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