Book Dollar car rentals in San Juan

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Reviews for Dollar in San Juan

  • All reviews 100%
5.9/10 Okay
Based on 112 reviews
  • 5.7
  • 5.7
  • 5.0
  • 4.6

Recent reviews

Most recent
    6.0 Okay
    Standard
    Jul 19 2017
    It's Just Another Rental Agency
    Pros: The car was clean and did not smell like someone smoked in it. They provide a shuttle to transport you to their office, which is very convenient since the office is located a couple of miles away. Harry, our clerk, was fluent in English & Spanish and cordial. The office was clean.
    Cons: The check in process was very tedious and stressful. There were many charges that we were unaware of that were basically MANDATORY, i.e. toll pass, additional driver, & air in the tires (just kidding.) The MAJOR PAIN was that they do NOT accept cash at all. They also place the $200 deposit on your card as an actual charge that they later will credit you when you return the car. The way the clerk positions the question about whether or not you want to include their coverage (insurance) makes one believe that it is required. IT IS NOT REQUIRED to purchase their insurance and once I told him no he relented and moved on to the next question. The return process was a little better. After speaking to others that were on our trip to PR I found out that we paid about $95 more than everyone else that went to another rental agency. If the check in & check out process was more streamlined I wouldn't mind the additional expense, but the lackluster service makes this location mediocre at best.
    6.4 Good
    Compact
    Jul 17 2017
    Inaccurate Cost Estimate
    Pros: Shuttle service was efficient. Front desk processed pick-up and drop-off in a timely fashion. Car was in good condition.
    Cons: I don't know if the fault is with the carrentals.com the website that processed my reservation, or with Dollar rent-a-car, but the following two issues were not good. The predicted cost was less than half of what I was quoted. I expect there to be some additional fees, but for those fees to more than double the predicted cost is unacceptable. Also, when I was using carrentals.com to make my reservation I entered my flight info, but the website would not allow me to enter a specific arrival time. I was limited to 12:00 noon. So when I arrived to pick-up the vehicle an hour or two after 12:00pm I was informed that they rented my reserved economy vehicle to someone else since I was late, forcing me to pay out of pocket for upgrading to a midsize vehicle. Reserving online is convenient but be wary. Don't let either of these surprises happen to you.
    6.0 Okay
    Economy
    Jul 16 2017
    Good but with room for improvement.
    Pros: Close to the airport, car was clean and in good condition, efficient shuttle to the airport.
    Cons: Pick up and drop off process is very slow, not all requirements (insurance and toll tags) are detailed in Kayak. Ended up paying 50 percent more than the quoted price.
    8.0 Good
    Economy
    Jul 13 2017
    Pros: The employer is very nice
    Cons: The wait for bus transport to Dollar

Where can I find Dollar car rentals in San Juan?

Marginal Los Angeles, Dollar car rentals

Address

Marginal Los Angeles

Phone

+1 787 791 5500
Dollar