Reviews for Dollar in San Juan
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Dec 6 2016
Scam on price
Pros: Service was great
Cons: The scam for xtra fees. Triple taxes
Nov 24 2016
Cons: Extra charges for no reason. Triple taxes and not as promise
Nov 20 2016
Not fun experience
Pros: I got a car
Cons: The whole process with getting a car with dollar was not good. Starting from the shuttle, we waited more than 45 minutes at the airport. Once there, the lines we're not only long, but they had only two people helping with giving out cars, who took forever. Despite seeing the long lines, 2 men were chilling in their offices watching the chaos. Once we got to counter, the price I was to pay for the rental more than doubled from my reservation price. When asked why, I was told that this is how it is in Puerto Rico. Once I got the car, it felt like it was not maintained at all. The car was smelly so they had put an air freshener in it that made it smell worse. The second day I had the car, the oil light came out. This means that they're not checking their oil, or that they aren't getting that oil change done. So bad
Nov 16 2016
Pros: car was clean and in good operating condition.
Cons: Took 2 hours after my arrival to get car. We ended up have to be taken to another location, and no one offered a simple please, thank you or apology for the inconvenience. Service turning the car back is was just as abrupt and dis-courteous. By the time I paid for the toll-pass, insurance, tire repair insurance and roadside assistance, the price of the car had more than doubled the quoted amount.