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10.0
Garage at Santa Ana hectic n hard to find Budget return ..Reviewed Apr 29 2023
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2.0
I prepaid for a car at the airport and spent $50 on an uber to get there. I was early but was then told no cars were available. They said it happens all the time. How does this company stay in business?Reviewed Feb 22 2023
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6.0
we waited 3.5 hours for an available vehicleReviewed Oct 16 2022
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2.0
Made a reservation and they didn’t save us our SUV! Terrible!!! What’s the point of a reservation if I can’t reserve it?!?!?! Cannot do anything for us because we booked third party! Or at least that’s their excuse!!! Will never go with Dollar again!!!Reviewed Jul 12 2022
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2.0
Charged me an extra hour when I dropped off the car within 24 hrsReviewed Apr 27 2022
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6.0
There was a difference between the price when I booked on Kayak and what I was sent from their 'partner' for the rental (Priceline - that price was a bit higher), but the Kayak price was what I was charged by Dollar. Long wait in line for pick up at the Santa Ana airport, looked like that was the case at the other places too. Service at the counter was good, and I was happy with the car. Car return was very smooth and the staff person there was great.Reviewed Apr 23 2022
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2.0
Car was unavailable at time of pickup for an unknown number of hours (told a minimum of 2 hours). Had to make other arrangements and have not been refundedReviewed Mar 21 2022
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4.0
This was a particularly busy day with flight cancellations, but the process seemed unnecessarily complicated. Why was there a second line to "check in" to pick up the keys immediately after the main rental process? Also, Dollar customers were definitely ranked below Hertz in the cross-company desk. That's... not a great customer experience. Still, the employees were doing the best they could on a rough day.Reviewed Dec 29 2021
review from![kayak]()
8.0
Really great! Line was not fun at the airport but otherwise was really efficient. Maybe would have preferred a few different vehicle options but they fulfilled the request fine.Reviewed Dec 15 2021
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4.0
Renting online was easy. Picking up from the airport was not pleasant due to the counter service, or lack there of. The hertz/dollar employee was very rude, short, and did not explain any of the charges he was doing. Even when I asked, he responded with attitude. I prepaid for my vehicle knowing that I would have a $55 fee at the counter when I picked up. When he charged my card, he charged an extra $200. Confused by this, I repeatedly asked him what it was for and his response was don’t worry about it. After my 5th request to explain it, he finally said that it was a refundable deposit as he stormed off to grab the key. He then gave us the key and the car that was given to us was one of the very last cars in the row at the furthest point from the check in counter. Other than his rude demeanor, lack of customer service, and overall ill disposition, all other parts of our experience with dollar went well.Reviewed Nov 16 2021
review from![kayak]()
3.9
Dollar did not have my car at time of reservation and said it was in another lot that would take at least 20 minutes. 20 minutes later they said they did not have the car at all. The car they offered was smaller and was still expected to pay the same price as the extra large suv that I had rented through kayak. This is not what I payed for and was not able to take all the things I needed to for my sons college move in, which is why I rented the biggest car. I did not have a choice with no other options so I took the smaller suv at the same large suv price. I feel ripped off.Reviewed Aug 22 2021
review from![kayak]()
1.9
Waited over two hours to receive a car. Staff was OK to deal with but they did not have enough cars to cover the number of rentals.Reviewed Aug 16 2021
review from![kayak]()